Senior Cafe Operations Manager
3 days ago
We are seeking a highly experienced and skilled Senior Cafe Operations Manager to lead our team of cafe managers across multiple locations. As a key member of the management team, you will be responsible for ensuring the efficient operation of our cafes, driving sales growth, and delivering exceptional customer experiences.
Key Responsibilities
- Operations Management: Oversee daily operations across multiple cafes to ensure seamless service delivery, maintain high standards of quality, and drive business performance.
- Team Leadership: Develop and lead a high-performing team of cafe managers, providing coaching, guidance, and support to achieve business objectives.
- Customer Service: Ensure that every customer interaction is positive, engaging, and memorable, fostering loyalty and driving repeat business.
- Marketing & Business Development: Collaborate with marketing teams to execute promotional campaigns, identify opportunities for growth, and develop strategies to enhance brand visibility and customer retention.
Requirements
- Bachelor's degree in Business Administration, Hospitality Management, or a related field.
- Minimum 3-5 years of experience in a managerial role in the cafe industry, preferably in international franchises.
- Strong leadership, communication, and problem-solving skills.
- Ability to manage multiple locations and teams effectively.
- Knowledge of P&L management, budgeting, and financial reporting.
- Proficiency in restaurant management software and POS systems.
About RESO
RESO is a dynamic and innovative company committed to delivering exceptional customer experiences through our cafes. We offer a collaborative and supportive work environment, with opportunities for professional growth and development.
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