Help Desk Operations Analyst

2 days ago


Manama, Manama, Bahrain Trace Systems Inc. Full time
About the Role:

In this challenging position, you will provide critical technical support to our clients, utilizing your expertise to resolve complex issues related to computer systems and networks.

You will be responsible for fielding trouble calls, performing laptop imaging, and building user accounts on the domain.

  • Field trouble calls via phone and computer trouble ticketing system.
  • Perform laptop imaging.
  • Perform basic IP troubleshooting.
  • Build user accounts on domain.
  • Add and remove computers from Microsoft domain environment.
  • Assign user accounts to appropriate groups and permissions.
  • Build exchange mailboxes.
  • Troubleshoot user email issues.
  • Troubleshoot printers and map shared printers.
  • Document trouble calls and computer/network actions for reporting purposes.
  • Travel CONUS/OCONUS to support missions up to 10%.
What We're Looking For:
  • An Active, in-scope US Government issued Secret clearance (Interim Secret Clearance is acceptable to start).
  • Due to the nature of the work and contract requirements, US Citizenship is required.
  • A minimum of seven years of experience with IT systems, including four years in IT customer support and two years in a military environment.
  • Mandatory certifications: A+, Network+, and Security+CE, as well as CCNA certification.
  • Associates degree in Networking, or eleven years of recent specialized experience.


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