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Help desk technical tier i support
1 month ago
Job Title: Help Desk Technical Tier I Support Location: NSA, Bahrain
Job Responsibilities:
The Help Desk Technical Tier I Support position will provide information and assistance resources that troubleshoot problems with computers or similar products on the network.
Field trouble calls via the phone and computer trouble ticketing system.
Perform laptop imaging.
Perform basic IP troubleshooting.
Build user accounts on the domain.
Add and remove computers from a Microsoft domain environment.
Assign user accounts to appropriate groups and permissions.
Build exchange mailboxes.
Troubleshoot user email issues.
Troubleshoot printers and map shared printers.
Document trouble calls and computer/network actions for reporting purposes.
Travel CONUS/OCONUS to support missions up to 10%.
Minimum Qualifications:
An Active, in-scope US Government issued Secret clearance (Interim Secret Clearance is acceptable to start).
Due to the nature of the work and contract requirements, US Citizenship is required.
Minimum of seven (7) years of experience with IT systems.
Minimum of four (4) years in IT customer support and shall have two (2) years experience in a military environment.
Must have one (1) of the following required certifications: A+, Network+, Security+CE.
Education:
Associates degree in Networking, OR eleven (11) years of recent specialized experience.
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