Restaurant Service Ambassador
3 days ago
We are seeking a highly skilled Restaurant Hostess to serve as the first point of contact for our valued guests. As the face of Domo Ventures W.L.L., this individual will be responsible for creating a memorable dining experience through exceptional service and attention to detail.
Key Responsibilities:
- Greeting Guests: Welcome guests in a courteous and professional manner, setting the tone for an unforgettable experience.
- Communication: Effectively communicate with other staff members, ensuring seamless coordination and efficient service delivery.
- Respectful Reception Sequence: Adhere to our restaurant's established sequence of service, guaranteeing a smooth and enjoyable experience for all guests.
- Table Management: Ensure tables are set and ready for guests, maintaining a tidy floor plan to maximize bookings and ensure optimal guest flow.
- Front Desk Management: Handle incoming calls, greet guests, and attend to their needs while upholding our restaurant's high standards.
- Guest Direction: Inform guests about table availability and direct them to their seats, providing personalized attention and care.
- Collaboration: Work closely with the management team and other staff members to address customer complaints in a timely and effective manner.
- Email Management: Monitor and respond to restaurant emails, bringing important matters to the attention of management when necessary.
- Reservation Control: Optimize reservation numbers to maximize covers, utilizing booking systems like Sevenrooms and Opentable to streamline the process.
- Special Requests: Confirm reservations for large groups with the manager on duty and allocate the correct tags on the booking system.
- Availability Retrieval: Obtain information on reservation availability from the system, allowing for informed decisions and seamless operations.
- Existing Reservations: Cancel, amend, or confirm existing reservations according to guest requests.
- Appearance and Communication: Maintain impeccable personal appearance, adhering to our restaurant's standards, and effectively communicate guest information to the manager on duty.
- Security Reports: Report any security concerns to the manager on duty, prioritizing guest safety and well-being.
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Customer Service Ambassador
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