Restaurant Service Ambassador

3 days ago


Manama, Manama, Bahrain Domo Ventures W.L.L. Full time
Job Description

We are seeking a highly skilled Restaurant Hostess to serve as the first point of contact for our valued guests. As the face of Domo Ventures W.L.L., this individual will be responsible for creating a memorable dining experience through exceptional service and attention to detail.

Key Responsibilities:

  1. Greeting Guests: Welcome guests in a courteous and professional manner, setting the tone for an unforgettable experience.
  2. Communication: Effectively communicate with other staff members, ensuring seamless coordination and efficient service delivery.
  3. Respectful Reception Sequence: Adhere to our restaurant's established sequence of service, guaranteeing a smooth and enjoyable experience for all guests.
  4. Table Management: Ensure tables are set and ready for guests, maintaining a tidy floor plan to maximize bookings and ensure optimal guest flow.
  5. Front Desk Management: Handle incoming calls, greet guests, and attend to their needs while upholding our restaurant's high standards.
  6. Guest Direction: Inform guests about table availability and direct them to their seats, providing personalized attention and care.
  7. Collaboration: Work closely with the management team and other staff members to address customer complaints in a timely and effective manner.
  8. Email Management: Monitor and respond to restaurant emails, bringing important matters to the attention of management when necessary.
  9. Reservation Control: Optimize reservation numbers to maximize covers, utilizing booking systems like Sevenrooms and Opentable to streamline the process.
  10. Special Requests: Confirm reservations for large groups with the manager on duty and allocate the correct tags on the booking system.
  11. Availability Retrieval: Obtain information on reservation availability from the system, allowing for informed decisions and seamless operations.
  12. Existing Reservations: Cancel, amend, or confirm existing reservations according to guest requests.
  13. Appearance and Communication: Maintain impeccable personal appearance, adhering to our restaurant's standards, and effectively communicate guest information to the manager on duty.
  14. Security Reports: Report any security concerns to the manager on duty, prioritizing guest safety and well-being.


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