Customer Service Ambassador
3 days ago
We are a dynamic organization dedicated to delivering exceptional customer experiences through our beverage services.
Job Overview:
- Role Purpose: As a Customer Service Ambassador, you will play a crucial role in ensuring our customers receive outstanding service, building loyalty and driving business growth.
- Key Performance Indicators: Your success will be measured by customer satisfaction ratings, sales growth, and team collaboration metrics.
Responsibilities:
- Customer Engagement: Engage with customers to understand their needs, preferences, and concerns, providing personalized recommendations and solutions.
- Order Fulfillment: Take and prepare customer orders accurately and efficiently, managing multiple tasks simultaneously in a fast-paced environment.
- Beverage Expertise: Develop and maintain expertise in preparing a variety of juice, coffee, and tea beverages, ensuring quality control and consistency.
- Team Support: Collaborate with team members to ensure a smooth and efficient operation of the restaurant, sharing knowledge and best practices to enhance overall performance.
Requirements:
- Previous Experience: Previous experience as a Barista or in a similar role is preferred, with excellent customer service and communication skills.
- Certifications: Food safety and sanitation certification is a plus, demonstrating commitment to maintaining a safe and healthy environment for customers and staff.
- Flexibility: Must be able to work flexible hours, including mornings, evenings, weekends, and holidays, adapting to changing needs and priorities.
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