Soft Services Operations Manager
5 days ago
Job Description:
About the Role
We are seeking an experienced and skilled Soft Services Operations Manager to lead our Airside and Landside facility management team. The successful candidate will be responsible for ensuring the safe and effective operation of soft services, including cleaning, waste disposal, and pest control, at our airport facilities.
Main Responsibilities
- To plan, schedule, and execute soft services operations in Airside, Landside, and Ancillary Buildings within the airport premises.
- To ensure compliance with health, safety, and environmental regulations, as well as company policies and procedures.
- To lead a team of in-house and contractor personnel assigned to the section, managing operational activities and ensuring individual and team performance meet job objectives and accountabilities.
- To coordinate with other departments, such as Heavy Equipment Section and Emergency Coordination Centre, to execute and resolve incidents, including FOD sweeping, oil spills, and water delivery.
- To maintain stocks and contractor minimum inventory, ensuring sufficient stock levels to overcome supply-side interruptions.
- To report issues of escalation and operations updates to management, providing daily and relevant feedback and operational reports to Senior Manager Soft Services.
Requirements
- Bachelor's degree in engineering, hospitality, business administration, or equivalent.
- Working knowledge of Maximo, CAFM systems, and aviation security and airside safety protocols.
- Awareness of ISO 9001, 14001, and 45001 requirements.
- 10 years of full-time work experience, with a minimum of 3 years in facility management, general services, or industrial cleaning operations, and 2 years of experience leading a custodian/janitorial services team.
Company Overview
Gulf Air Group is a leading airline in the Middle East, committed to delivering exceptional customer service and ensuring the highest standards of safety and security.
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