Customer Support Representative
5 days ago
Job Summary:
">We are seeking a highly skilled and motivated Customer Support Representative to join our team at RESO. As a key member of our customer-facing team, you will play a critical role in ensuring exceptional customer experiences through proactive support and resolution of customer inquiries.
">About the Role:
">The successful candidate will be responsible for managing incoming calls, addressing customer concerns, and providing accurate information regarding products and services. You will also be expected to listen actively to customers, offer solutions based on their needs, and resolve issues efficiently and effectively while maintaining a positive customer experience.
">Main Responsibilities:
">- ">
- Issue Resolution: Identify and resolve customer complaints promptly and effectively, while ensuring a high level of customer satisfaction.">
- Data Entry and Documentation: Accurately record and document interactions in our CRM system for follow-up and quality assurance purposes.">
- Product Knowledge: Maintain up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.">
- Collaboration: Work with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.">
- Performance Metrics: Meet or exceed daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.">
Requirements:
">- ">
- Education: High school diploma or equivalent is required; a degree in a related field is a plus.">
- Experience: Prior experience in a customer service or call center role is preferred.">
- Skills: Strong communication skills, both verbal and written; ability to handle stressful situations and manage customer expectations effectively; proficient in using computer systems and CRM software.">
- Language Skills: Fluency in Arabic is preferred; knowledge of English is an advantage.">
What We Offer:
">We offer a competitive compensation package and opportunities for professional growth and development.
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