Retail Operations Manager

6 days ago


Manama, Manama, Bahrain Gulf Marketing Group Full time
Job Overview

Gulf Marketing Group is a leading global well-being company with a diverse portfolio of international and home-grown brands across sport, food, and health sectors. Our vision is to inspire people to win in ways that make the world better.

We are committed to delivering exceptional operational, commercial, and customer service standards across our markets in the Middle East, North Africa, and Asia. We have introduced over 120 brands into our markets and work closely with the world's most successful and respected brands in the well-being sector.

Key Responsibilities:

The successful candidate will be responsible for driving sales through the performance and development of the Store Sales team. This includes ensuring the delivery of exceptional operational, commercial, and customer service standards. Core responsibilities include:
  • Supporting in delivering the store annual sales targets.
  • Maintaining proper coverage and schedule to ensure the store maintains high levels of customer service.
  • Conducting store operations audits to ensure compliance with the required store standard operating policies.
  • Overseeing the store's after-sales processes and ensuring full adherence to repair/return policies and procedures through proper communication with internal stakeholders.
  • Ensuring customer needs are met, complaints are resolved, and customer service provided is of exceptional standard; identifying current and future customer requirements by establishing rapport with potential and existing customers.
  • Ensuring that visual merchandising standards are achieved and that products are displayed in accordance with brand policy.
  • Ensuring promotions and pricing are accurate and in tune with company standards and policies.
  • Generating and analyzing sales reports and providing insights to maximize stock potential; reporting on the performance of new and core collections.
  • Submitting daily invoices and sales recap to Finance.
  • Executing store operations including cash handling, inventory taking, and record keeping in line with the company's standard operating procedures.
  • Maintaining proper loss prevention standards and ensuring compliance with cash handling, fraud, and theft of products.


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