Relationship Building Executive

5 days ago


Manama, Manama, Bahrain RESO Full time

GIG Insurance

Gulf Insurance Group (GIG) is a prominent regional composite insurer operating across 13 markets in the Middle East and North Africa. As part of GIG, we aim to provide tailored insurance solutions catering to the varied needs of our customers.

Job Description:

This role involves delivering exceptional customer experiences by providing personalized guidance on Personal Lines Insurance products, adhering to company guidelines.

Main Responsibilities:

  1. Engage with customers via phone calls, utilizing professional communication skills to meet customer service expectations.
  2. Supply comprehensive product information regarding Personal Lines Insurance offerings, strictly adhering to company policies.
  3. Regularly review performance, incorporating constructive feedback to enhance the overall quality of customer interactions.
  4. Apply rigorous quality control measures to collect accurate customer data for quotes, policy updates, and renewals.
  5. Effectively promote RESO's products and services, fostering a strong brand image and driving business growth.
  6. Identify complex cases requiring higher authority approval and forward them to designated supervisors.
  7. Nurture and maintain partnerships with key stakeholders as required.
  8. Meet assigned campaign objectives, prioritizing exceptional service delivery to clients.
  9. Adhere to allocated shift schedules as directed by management, supporting team collaboration and covering unexpected shortages.
  10. Perform additional tasks as necessary to ensure uninterrupted customer service.
  11. Earn daily sales targets for incoming and outgoing calls, interacting effectively with potential customers.

Operational & Technical Roles:

  1. Undertake underwriting responsibilities for Personal Lines products within authorized authority limits, adhering to established protocols and management guidelines.
  2. Satisfy specified sales goals and performance metrics for inbound and outbound calls set by management.

Basic Requirements:

  1. Prior telephone sales experience (inbound and outbound) with a minimum of 1 year, averaging 100 calls per day.
  2. Secondary education or equivalent qualification.


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