Customer Service Supervisor

3 days ago


Manama, Manama, Bahrain Domo Ventures W.L.L. Full time
Customer Service Supervisor Job Profile

We are seeking a skilled Customer Service Supervisor to join our team at Domo Ventures W.L.L. The successful candidate will be responsible for ensuring that our restaurant floor delivers exceptional customer service and maintains operational efficiency.

Key Responsibilities:
  • Supervise and lead floor staff to deliver excellent customer service.
  • Maintain accurate records of customer feedback and complaints.
  • Implement effective procedures to improve customer satisfaction and loyalty.
  • Train and develop floor staff to enhance their skills and knowledge.
  • Conduct regular performance evaluations to identify areas for improvement.

Requirements:

  • Bachelor's degree in Hospitality Management or related field.
  • Minimum 5 years of experience in a similar role within a multi-cuisine restaurant.
  • Strong leadership and team management skills.
  • Excellent communication and customer service abilities.
  • Proficient in handling point-of-sale (POS) systems.


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