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Key Account Manager

7 days ago


Manama, Manama, Bahrain RESO Full time
Job Description

At RESO, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers, and our communities.

Company Overview

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change, and championing our communities.

Job Purpose
  • To provide leadership for the store, setting an excellent standard for the store and inspiring the team to achieve it.
  • To own the employee experience, driving employee satisfaction and elevating team behaviors.
  • To own the customer experience, driving customer satisfaction and increasing brand loyalty.
  • To drive performance and growth, through excellent operational and commercial execution.
Responsibilities
  • Brand Ambassadorship: Establish a constant focus on Brand, continually driving engagement, knowledge, and passion for the Brand across the store team.
  • Customer Experience: Monitor, coach, and provide feedback to the store team to deliver excellent customer experience.
  • Visual Merchandising: Maintain a luxury environment, ensuring excellent execution and maintenance of Visual Merchandising guidelines across the store.
  • Talent Development: Retain and develop talent, leading, inspiring, and managing a high-performing, positive store team.
  • Product Knowledge: Have excellent product knowledge and drive the same standard across the store team.
  • Operational Excellence: Drive operational excellence across all areas of the store, ensuring compliance with all corporate standards, policies, and initiatives.

Our ideal candidate will possess demonstrated alignment with the Burberry Store Management Behaviours, including Service Focused, Leading to Inspire, Commercially Aware, Developing Talent, and Driving Excellence. They will also have a passion for and interest in fashion, and a luxury ethos, as well as digital awareness and interest, with an ability to comfortably navigate social media and e-commerce sites.