Key Account Manager

2 days ago


Manama, Manama, Bahrain Zain Full time 90,000 - 120,000 per year

About the Role

To generate, grow and maintain revenue from a portfolio of accounts in accordance with agreed targets and to maximize Zain's profitability.

What We Need From You

  • Generate new revenues for Zain and gain penetration into new clients business.
  • Grow existing revenues for Zain and gain penetration into existing clients business.
  • Achieve individual and team monthly sales targets.
  • Develop and maintain relationship with key client contacts that fosters an environment to drive client performance and minimize attrition risk.
  • Plan and design profitable solutions to potential/existing clients by understanding their requirements in terms of business needs, priorities, etc.
  • Provide proper feasibility study/analysis, documentation, etc. of all proposals.
  • Participate in achieving department's scorecard goals including client satisfaction, revenue and performance metrics.
  • Prepare required department reports and documentation including Monthly Account Management Reports, Relationship Plans, Client Day Account Review Plans, Executive Briefing Documents, Visit Summaries, etc.
  • Manage client-facing account services projects while maintaining a high level of client satisfaction including independently developing, managing and owning overall project plan and timelines for key deliverables.
  • Research and understand the client's business needs and challenges.
  • Maintain high-level of customer loyalty and builds trust and integrity.
  • Manage funnels, forecast, and seize sales opportunities.
  • Identify upsell, cross-sell, renewal opportunities and customer representative regularly.
  • Maintain accurate managed customer records, keeping track of any contract updates and renewals
  • Collaborate with Presales/ Technical Team to identify and grow opportunities.
  • Maintain assigned internal & external KPI's.
  • Perform all other related duties as assigned.

Experience and Qualification

  • Minimum 3-5 years of experience in enterprise sales and key accounts management.
  • Telecom experience is a plus.
  • Bachelor's degree in Sales, Marketing or any relative field of study.

Skills and Knowledge

  • Understanding of product line's technical offering and synergies between other product lines
  • Demonstrate ability in problem solving, crafting a win-win solution (collect data, establish facts, and draw valid conclusions in a timely basis) and negotiation with special emphasis on closing the sale
  • Proven success in developing new business and generating sales leads by managing a territory and selling activities
  • Deep knowledge of markets where customers operate
  • Strong professional relationships with customers at all levels
  • Effective in pipeline and opportunity management process
  • Strong leadership and coaching skills
  • Excellent communicator
  • Expert in bidding, with a proven bidding track record
  • Proven record of successful negotiations

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