IT Help Desk Specialist

11 hours ago

Manama, Manama, Bahrain Tech Bay IT Solutions Full time 8,000 - 12,000 per year

Company Description

Tech Bay IT Solutions is your trusted partner for comprehensive IT services, delivering tailored solutions to meet the evolving needs of your business. Our skilled team and innovative mindset ensure seamless IT operations, advanced security, and optimized efficiency—allowing you to focus on achieving your core objectives. We specialize in workflow automation, AI-driven solutions, Fawateer EFTS integration, and Customer Relationship Management (CRM), among others. Whether you're looking to streamline operations or embrace smart technologies, Tech Bay provides the necessary tools and support.

Role Description

This is a full-time, on-site role for an IT Help Desk Specialist located in Manama. The IT Help Desk Specialist will be responsible for providing technical support to users, troubleshooting hardware and software issues, managing network administration tasks, ensuring network security, and delivering excellent customer service. Daily tasks will include responding to and resolving support tickets, configuring and maintaining computer systems, and assisting with IT-related projects.

  1. Provide administrative support for Microsoft Windows Servers, Domain Controller, Exchange, and Microsoft 365.
  2. Diagnose, troubleshoot, and resolve server, network, and end-user issues.
  3. Manage backups, data recovery, and ensure endpoint security (Antivirus, firewalls, patch management).
  4. Administer Active Directory, user accounts, group policies, and security policies.
  5. Configure, deploy, and maintain servers, routers, switches, IP telephony systems, and access control systems.
  6. Support and maintain CCTV systems, NVRs, IP cameras, UPS, and other IT hardware.
  7. Monitor server capacity, performance, and logs to proactively address issues.
  8. Maintain licenses, warranty records, and coordinate with vendors for procurement and service compliance.
  9. Perform system updates, security patches, audits, and ensure infrastructure reliability and security.
  10. Support internal IT infrastructure including desktops, laptops, printers, and network connectivity (LAN/WAN).
  11. Document incidents, resolutions, and maintain up-to-date network/security measures.

Qualifications & Skills:

  • Education:
    Bachelor's degree in Computer Science, IT, or related field. Relevant certifications are a plus.
  • Experience:
    Minimum
    4 years
    in IT infrastructure, server administration, and network support.
  • Technical Skills:
    Windows Server, Active Directory, Exchange, Microsoft 365
    .
  • Server setup, backups, security patches, and troubleshooting.
  • Routers, switches, LAN/WAN, firewalls, endpoint security (Antivirus/Traps).
  • CCTV, NVR, IP telephony, access control, UPS, and storage solutions.
  • Other Skills:
    Vendor coordination, incident management, documentation, and network security awareness.

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