Franchise Hotel

This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer.

Join Crowne Plaza, one of the largest and best-loved premium hotel brands in the world. With more than 400 hotels in diverse locations globally, Crowne Plaza is the perfect base to connect on business, pleasure, or a blend of both. We've thoughtfully designed our spaces to encourage, support, and celebrate great connections. We're also big on meetings and events, a trusted partner thanks to our expertise in connecting both domestic and global groups. Our branded service style 'Dare to Connect' supports colleagues in delivering an unscripted approach to service that encourages warm, engaging interactions with guests. In our hotels, you'll find a team who are people-first, professional, and inclusive and feel part of our global community. If you are inventive and love to connect and collaborate, you'll feel at home and excel at Crowne Plaza.

• Promote teamwork and quality service through daily communications and coordination within own department and other departments.
• Interact with outside contacts: guests, vendors, media, and other contacts as needed.
• Perform other duties as assigned by DOSM, especially in the absence of other team members as needed.
• Complete productivity reports for your own Corporate accounts and Meetings accounts.
• Negotiate and contract for existing and new Corporate accounts. Accounts portfolio to be assigned by DOSM.
• Negotiate and contract Meetings & Events leads by negotiating Food & Beverage prices, function space, and hotel services within approved departmental booking guidelines.
• Achieve monthly targeted levels of telemarketing calls and field sales (30 telephone calls are the minimum target and 30 Field Sales calls).
• Monitor budget and participate in up-selling hotel products and services while minimizing waste to increase revenue.
• Provide guests with information (example: loyalty programmes, area attractions, facility information) to enhance guest experience via email campaigns, hosting FAM trips, site inspections as needed.
• Conduct site inspections for Corporate, wholesalers, and meetings & Events bookers.
• In the pre-event planning process, consult with the meeting planners to identify optimal meeting room configuration, recommendations on meeting/break flow, menu planning, food & beverage coordination, table arrangements, decoration options, etc., to improve meeting efficiency and productivity.
• Arrange all details of meetings and conventions to include room set-ups, staging, lighting, audiovisual, traffic flow, menus, group room blocks, transportation, billing instructions, and VIP services.
• Handle all administration work related to Groups bookings, Meetings & Events bookings as per the Meetings Excellence programme.
• Daily Debriefing: Meet with each meeting planner daily to debrief on daily events, review consumption, bill, and any exceptions to contracted billing and review estimates of final billing.
• Plan and conduct pre-event and post-event meetings with clients and catering staff to determine potential enhancements to the guest experience.
• Take actions against client satisfaction surveys to improve services.
• Be attentive to guests and accurately and promptly fulfill guests' requests.
• Take appropriate action to resolve guest complaints as needed.
• Develop awareness and reputation of the hotel and the brand in the local community.
• Coordinate safety and security initiatives to ensure meetings flow smoothly with minimal interruptions or problems.
• Coach and advise clients on meeting options and alternatives that potentially reduce waste, save energy, and have a minimal impact on the environment.

• A confident communicator with strong interpersonal skills.
• Business language and tools acumen.
• Bachelor's Degree/higher education qualification/equivalent in hospitality or related field.
• 1+ years total experience in a catering setting or related field.
• Supervisory experience over a sales/catering team, or an equivalent combination of education and work experience.
• Must speak local language(s).
• Position may have additional qualifications per brand standards.

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.

We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.

So, join us and you'll become part of our hotel family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.