Front Desk Hospitality Ambassador

3 days ago


Manama, Manama, Bahrain IHG Full time

At IHG, we are seeking a Front Desk Agent who can make a lasting impression on our guests. As the first point of contact for many visitors, this role is vital in ensuring every guest has an unforgettable experience from the moment they arrive.

About Us

We operate under the general guidance and supervision of the Duty Manager or delegate, adhering to established IHG policies and procedures. Our Front Desk Agents play a crucial role in providing personal service and special assistance to all guests staying with us.

The day-to-day responsibilities of a Front Desk Agent include:

  • Kicking off memorable guest experiences with a warm welcome, acknowledging IHG Rewards Club members and returning guests in person or over the phone.
  • Taking, managing, and receiving payments for guest bookings, making the check-in and check-out process swift and seamless.
  • Staying one step ahead of our guests' needs to anticipate requests and offer tailored recommendations.
  • Being our guests' trusted contact – helping with everything from bill issues to restaurant recommendations.
Key Skills and Qualifications

To excel in this role, you'll need excellent communication skills, being easy to talk to and able to resolve any issues that may arise. Your problem-solving skills will turn challenges into opportunities, ensuring every guest leaves with great memories.

We're looking for individuals with fluency in Arabic and English, as well as strong literacy and basic computer skills. If you're literate, tech-savvy, and passionate about delivering exceptional customer service, we'd love to hear from you

Benefits

We offer a competitive salary that rewards your hard work, along with a wide range of benefits designed to help you live your best work life. We celebrate diversity and promote a culture of trust, support, and acceptance. Whether you're looking for a new challenge or starting your career, we welcome everyone and create inclusive teams where you can bring your whole self to work.

We're committed to equal opportunities and provide a platform for growth and development. So, if you believe you have what it takes to be part of our hotel family, we encourage you to apply today.


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