Customer Relationship Executive

1 week ago


Manama, Bahrain custom development company Full time

**We are seeking a highly skilled Virtual Assistant / CRE** to join our team, to play a crucial role in supporting our internet business operations and ensuring efficient communication and organization.

**Responsibilities**:
Relationship Management: Build and maintain strong relationships with customers, ensuring their needs are met and maintaining customer satisfaction.

Data Entry: Accurately input and manage customer information, orders, and other relevant data in the CRM system or databases.

Virtual Assistance: Provide administrative support to the team or clients, including scheduling appointments, managing calendars, and organizing documents.

Responding to Queries: Handle incoming queries and requests promptly, providing helpful information or directing them to the appropriate channels.

Problem Resolution: Troubleshoot issues, address complaints, and escalate complex problems to the relevant department when necessary.

Follow-Up: Conduct follow-ups with customers to ensure their concerns have been addressed and maintain regular communication to strengthen relationships.

Sales Support: Collaborate with the sales team to provide assistance in lead generation, customer outreach, and tracking sales-related activities.

Documentation: Prepare reports, presentations, and documentation as required, maintaining accurate records for reference.

Social Media Management: Monitor and respond to comments, messages, and inquiries on social media platforms to enhance the company's online presence and engagement.

Calendar Management: Assist in scheduling meetings, appointments, and events, coordinating with team members or clients as needed.

Research: Conduct market research, competitor analysis, and gather relevant information to support business decisions and strategies.

Proactive Communication: Keep customers informed about new products, services, or promotions, and identify opportunities for upselling or cross-selling.

Multitasking: Juggle multiple tasks efficiently and prioritize responsibilities to meet deadlines and ensure smooth operations.

Confidentiality: Maintain strict confidentiality with sensitive information and adhere to data protection and privacy policies.

Adaptability: Embrace and adapt to changes in procedures, technologies, or work requirements.

Team Collaboration: Work closely with other team members to provide seamless customer support and contribute to the overall success of the company.

Continuous Improvement: Seek opportunities for personal and professional growth, staying updated on industry trends, best practices, and new technologies.

**Requirements**:

- Proficient internet browsing skills with a deep understanding of online business practices
- Excellent command of the English language, both written and verbal.
- Strong knowledge of business administration tasks and practices.

Availability from Monday to Friday or Sunday to Thursday, with flexibility for occasional additional hours or urgent tasks.

Exceptional organizational skills and ability to prioritize tasks effectively.

Self-motivated, detail-oriented, and able to work independently.

**Job Types**: Full-time, Part-time, Commission
Part-time hours: 30 per week

Application Question(s):

- Looking for part or full time:

- Possible start date + whats app, skype ID:

- What is your current / expected salary:
Expected Start Date: 28/09/2021



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