Call Center Agent
6 months ago
Job Responsibilities:
- Able speak english and arabic with good communication skills.
- Speed of answer effectively and efficiently.
- Successful resolution of customer inquiries or complaints during the initial contact with the proper training.
- Properly identify the complaints or inquiries at once and turn to success rate in shorter call time.
- Reduction of call handling time cost.
- Reduction of average call wait time.
- Ensuring customers are dealt professionally with efficiency to reduce the disengagement or termination of calls.
- Effectively monitor the call abandonments and ensure to call back in proper timelines.
- Ensuring customer satisfaction score and guarantee the best possible experience.
- Cross-Selling/Up-Selling to customers.
Ability to commute/relocate:
- Manama: Reliably commute or willing to relocate with an employer-provided relocation package (required)
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Call Center Agent
6 months ago
Manama, Bahrain Technolojbd Consulting Full timeAs a Call Center Agent, you will be at the forefront of our commitment to delivering outstanding customer service. You will handle incoming calls from English-speaking customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. If you thrive in a fast-paced environment and enjoy helping customers, we would like to hear...
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Contact Center Agent
5 months ago
Manama, Bahrain The 1 Percent Full timeWe are seeking a motivated individual to join our team as a Contact Center Agent, specifically responsible for providing chat support. As a Contact Center Agent, you will be the first point of contact for customers seeking assistance through our chat platform. You will handle customer inquiries, provide support, and ensure a positive customer...
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Call Center Manager
5 months ago
Manama, Bahrain EP Full timeJob Description: - Develop objectives for the call center’s day-to-day activities - Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) - Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.) - Assume responsibility of budgeting and tracking expenses - Hire, coach...
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Call Center Manager
5 months ago
Manama, Bahrain Connect6 MENA Full timeThe Role Connect6 Group is a Canadian based company based in Toronto with an office presence in GCC countries. We are looking to expand our Call Center operations in GCC to work with Canadian based programs through outbound calling. We are looking for an experienced Call Center Sales Manager to join our GCC team. As a Sales Manager, you will be responsible...
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Call Center Representative
2 months ago
Manama, Bahrain The 1 Percent Full timeWe are looking for a professional call center representative to provide outstanding service to the customers by answering questions, handling complaints, and troubleshooting problems with different products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive...
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Customer Service
1 month ago
Manama, Bahrain German Medical Centre Full timeKey Responsibilities: - Manage high volumes of inbound and outbound calls from patients and potential clients. - Schedule, modify, and confirm patient appointments based on doctor availability. - Provide patients with detailed information on medical services, including consultations, procedures, and follow-up care. - Address patient concerns, questions, and...
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Call Center Agent
5 months ago
Manama, Bahrain Connect6 MENA Full timeThe Role **Requirements**: **REQUIREMENTS**: - Prior sales experience. - Ability to handle outbound calls in a professional manner. - Ability to handle rejection and objections. - Experience selling home security products. - Outstanding negotiation skills with the ability to resolve issues and address complaints. - Ability and willingness to learn about...
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Wfm Agent
1 week ago
Manama, Bahrain Tafaseel Full timeThe WFM Agent is responsible for supporting the efficient operation of the BPO by managing scheduling, real-time monitoring, and performance analysis. This role ensures that staffing levels meet business needs while maintaining service quality and productivity. **Key Responsibilities**: - Create and maintain daily and weekly schedules for agents based on...
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Call Center Specialist
5 months ago
Manama, Bahrain EP Full timeJob Description: - Takes orders by obtaining and verifying information. - Enters orders by transmitting information. - Provides product/service information by answering questions; offering assistance. - Maintains call center database by entering and verifying information; updating contact log. - Improves quality results by recommending changes. - Keeps...
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Rtm Agent
1 week ago
Manama, Bahrain Tafaseel Full timeThe RTM Agent is responsible for monitoring and managing real-time performance metrics within the BPO environment. This role ensures that service levels are maintained and that agents are effectively utilized to meet operational demands. **Key Responsibilities**: - Continuously monitor call queues, agent availability, and overall team performance throughout...
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Call Center Specialist
6 months ago
Manama, Bahrain Cake Boutique Bahrain Full timeJob Responsibilities: - MUST Have a previous experience in restaurant call center or same. - Able speak english and arabic with good communication skills. - Speed of answer effectively and efficiently. - Successful resolution of customer inquiries or complaints during the initial contact with the proper training. - Properly identify the complaints or...
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Sales Call Center Executive
2 months ago
Manama, Bahrain Era Projects Full timeA leading company in Kingdom of Bahrain seeks to employ Call Center Executives **Requirements**: **Minimum 1-3 years’ experience in real estate sales & leasing, property developer experience** preferred. Fresher’s also welcomed **Bachelor’s Degree or Diploma from a recognized University and/or similar professional qualification** **Knowledge and...
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Call Center Agent
2 months ago
Manama, Bahrain Eatco Management WLL Full time**Responsibilities**: - Identifying and resolving customer queries and issues - Providing information about products and services to customers - Maintaining accurate records of customer interactions - Escalating issues to the relevant departments when necessary **Requirements**: - High school diploma or equivalent - Excellent communication skills (verbal...
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Medical Center Manager
5 months ago
Manama, Bahrain Dr. Basem Ashoor Medical Center Full time**All applicants must be currently based in Bahrain and have experience in a healthcare setting.** **Summary of Job**: - Is responsible for managing the medical center affairs. - Is responsible for the administrative duties of the medical center. - Is tasked with greeting and accommodating all patients and visitors and ensuring that their visit to the...
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Sales Call Center Executive
1 week ago
Manama, Bahrain Talent Pal Full timeA leading company in Kingdom of Bahrain seeks to employ Call Center Executives **Requirements**: **Minimum 1-3 years’ experience in real estate sales & leasing, property developer experience** preferred. Fresher’s also welcomed **Bachelor’s Degree or Diploma from a recognized University and/or similar professional qualification** **Knowledge and...
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Real Time Management
5 months ago
Manama, Bahrain Data Direct Bahrain Solutions W.L.L Full time**Duties and Responsibilities** - Continuously monitor real-time contact center metrics, including call volumes, chat volumes, agent availability, and Interval Compliance adherence - Set up and manage real-time alerts for deviations from established performance thresholds. Respond promptly to these alerts to mitigate any potential issues - Allocate resources...
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Airline Ticketing Agent
2 months ago
Manama, Bahrain Stylos business services Full timeDuties & Responsibilities Answer customer inquiries in a prompt, professional, and courteous manner Assist customers with ticket purchases, changes, refunds, and will-call pickups Effectively communicate company policies and procedures Upsell customers on additional products and services when appropriate Process payments quickly and accurately Balance...
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Fulfillment Agent
5 months ago
Manama, Bahrain ila Bank Full timeFulfillment Agent **Job Purpose**: **Principal Responsibilities, Accountabilities and Deliverables of Role**: Call customers to - Ensure all information needed for the products are obtained. - Contact the applicant in instances where the information is incomplete or additional documents are required. - Verify the needed information for product requested by...
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Guest Service Agent
1 month ago
Manama, Bahrain Ramada by Wyndham Bahrain Full timeWe are looking for a friendly and customer-oriented Guest Service Agent who will be responsible for providing exceptional service to our guests. In this role, you will be the first point of contact for our guests and will be responsible for answering their inquiries, resolving complaints, and ensuring their overall satisfaction. Additionally, you will be...
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Real Estate Agent
2 months ago
Manama, Bahrain Mendez Skyl Real Estate S.P.C Full timeWe are a dynamic real estate company looking for skilled and motivated individuals to join our team as Real Estate Agents. Job Responsibilities: - Develop and implement sales strategies to increase real estate sales and achieve targets. - Provide excellent customer service to ensure client satisfaction and repeat business. - Build and maintain...