Call Center Agent

6 months ago


Manama, Bahrain Cake Boutique Bahrain Full time

Job Responsibilities:

- Able speak english and arabic with good communication skills.
- Speed of answer effectively and efficiently.
- Successful resolution of customer inquiries or complaints during the initial contact with the proper training.
- Properly identify the complaints or inquiries at once and turn to success rate in shorter call time.
- Reduction of call handling time cost.
- Reduction of average call wait time.
- Ensuring customers are dealt professionally with efficiency to reduce the disengagement or termination of calls.
- Effectively monitor the call abandonments and ensure to call back in proper timelines.
- Ensuring customer satisfaction score and guarantee the best possible experience.
- Cross-Selling/Up-Selling to customers.

Ability to commute/relocate:

- Manama: Reliably commute or willing to relocate with an employer-provided relocation package (required)


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