Front Office Associate

3 months ago


Manama, Bahrain Wyndham Hotels & Resorts Full time

The Front Office Associate is responsible for providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay, while maximizing room revenue and occupancy.

**Job Summary**:
The Front Office Associate is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

**Education & Experience**:

- College course work in related field helpful.
- Experience in a hotel or a related field preferred.
- High School diploma or equivalent required.
- Computer experience required.
- Customer Services experience preferred.

**Physical Requirements**:

- Flexible and long hours sometimes required.
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.

**General Requirements**:

- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.

**Fundamental Requirements**:

- Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards.
- Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
- Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
- Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
- Review Front Office log and Trace File daily.
- Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
- Follow all cash handling and credit policies.
- Be aware of all rates, packages and special promotions as listed in the Red Book.
- Be familiar with all in-house groups.
- Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Be familiar with hospitality terminology.
- Have knowledge of emergency procedures and assist as needed.
- Handle check-ins and checkouts in a friendly, efficient and courteous manner.
- Use proper two-way radio etiquette at all times when communicating with other employees.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Be able to complete a bucket check, room rate verification report, and housekeeping report.
- Balance and prepare individual paperwork for closing of shift according to hotel standards.
- Maintain and market promotions and guest programs.
- Maintain a clean work area.
- Assist guests with safe deposit boxes.



  • Manama, Bahrain Nordic Holdings Full time

    with opera system knowledge 5 star hotel experience To supervise and assist in the cashiering procedures during the shift.To check credit limit report and follow up accordingly Performs all jobs within the Front Desk, AYS/Switchboard and Concierge/Guest Services as necessary Temporarily functions in place of the Front Office Manager in his/her...

  • Front Office Associate

    3 months ago


    Manama, Bahrain Wyndham Hotels & Resorts Full time

    Wyndham Garden is now seeking a Front Office Associate to join our team at Wyndham Garden Manama in Bahrain. **Job Summary**: The Front Office Associate is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. **Education &...

  • Front Desk Associate

    4 months ago


    Manama, Bahrain Elite Resort and Spa Full time

    Front Desk Associate/Receptionist Send your updated CV

  • Front Office Manager

    3 months ago


    Manama, Bahrain Hilton Full time

    Front Office Manager A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest,...


  • Manama, Bahrain Hilton Full time

    Front Office Supervisor A Front Office Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Office Supervisor, you will oversee the front office activities between the Guest, the hotel, and the...


  • Manama, Bahrain Cluster Inter. Hotels Full time

    To overview and ensure the smooth operation of all the activities of the front office To monitor and review the checklist of all the arrival and departures To give a warm welcome to all the guests especially the VIP's and to provide them with the best possible services To handle the booking and reservation duties and to resolve issues if there are any...


  • Manama, Bahrain Hilton Full time

    A Front Office Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Office Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A...


  • Manama, Bahrain the Grove Hotel and Conference Center Full time

    Front office supervisors can play an important role in creating a positive customer experience by ensuring that the front desk is well-staffed and equipped to handle customer requests. They can also be responsible for training other employees on how to provide excellent customer service. - Ensuring that company policies and procedures are followed by all...

  • Front Office Manager

    3 months ago


    Manama, Bahrain Naturecene Full time

    The Front Office Manager plays a pivotal role in launching our eco-luxury resort, overseeing every guest detail from reservations to check-out. Responsibilities include creating top-notch policies, training staff for exceptional service, and handling guest needs. Beyond the front desk, the role will manage marine operations with a focus on sustainability....


  • Manama, Bahrain Ramada by Wyndham Bahrain Full time

    The front office supervisor is responsible for overseeing the work of front desk staff, ensuring that they provide exceptional customer service to guests. - They are responsible for managing reservations, checking guests in and out of the hotel, and handling any issues or complaints that arise. - responsible for managing room inventory and coordinating with...


  • Manama, Bahrain Gulf Court Hotel Full time

    **Main responsibilities**: - Ensures that all Front Office Standards of Service & Operational Procedures are adhered. - Assigning the shift duties among colleagues then following up on the correct and complete execution of those tasks. - Ensure accurate registration for all guests checking in and revise all registration cards. - Revise all cashiers’ paper...


  • Manama, Bahrain Nordic Holdings Full time

    hotel experience opera system knowledge to work immediately 1. Ensure Outstanding customer care at all times. 2. Maintains a friendly, cheerful, and courteous demeanour at all times. 3. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. 4. Respond to telephone and in-person inquiries regarding...

  • Front Desk Associate

    3 months ago


    Manama, Bahrain Wyndham Hotels & Resorts Full time

    Ramada by Wyndham Manama City Centre is now seeking a Front Desk Associate to join our team in Bahrain. **Job Summary**: The Front Office Associate is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. **Education &...


  • Manama, Bahrain AccorHotel Full time

    **Company Description** Novotel Bahrain Al Dana Resort is an international class Resort that combines traditionally-elegant Arabic architecture with a modern touch. This deluxe resort is located in the heart of the Kingdom's diplomatic and business area. **Responsibilities**: Dealing with all guest enquiries and needs; the accurate billing of guest...

  • Front Office Executive

    3 months ago


    Manama, Bahrain JC Group Full time

    RESPONSIBILITES Ensures front desk is tidy and presentable with all necessary material (pens, forms, paper etc.). - Greets and welcome guests/ residents, ensuring entering details of guests & monitoring their movement within the premises. - Answers questions and address complaints, providing solution/ advise at the first instance. - Keep up-to-date...


  • Manama, Bahrain Hilton Full time

    Front Office Supervisor Position Purpose To be a passionate host and highly collaborative member of the Guest Operations team, assisting the Front Office Team Leader and Guest Operations Manager in leading the department, developing a high performing guest operations team, and delivering brand-specific customer experiences (mainly in FO but also across...


  • Manama, Bahrain Novotel Bahrain Al Dana Resort Full time

    Company Description Novotel Bahrain Al Dana Resort is an international class Resort that combines traditionally-elegant Arabic architecture with a modern touch. This deluxe resort is located in the heart of the Kingdom's diplomatic and business area. Job Description Responsibilities: Dealing with all guest enquiries and needs; the accurate billing of...


  • Manama, Bahrain Hilton Full time

    Position Purpose To be a passionate host and highly collaborative member of the Guest Operations team, assisting the Front Office Team Leader and Guest Operations Manager in leading the department, developing a high performing guest operations team, and delivering brand-specific customer experiences (mainly in FO but also across Guest Operations). Duties &...

  • Duty Manager

    2 weeks ago


    Manama, Bahrain Jumeirah Full time

    Duty Manager - Front Office - Jumeirah Gulf of Bahrain - (2400002T) **About Jumeirah & the Hotel**: Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah,...

  • Duty Manager

    2 weeks ago


    Manama, Bahrain Talent Pal Full time

    Duty Manager - Front Office - Jumeirah Gulf of Bahrain - (2400002T) **About Jumeirah & the Hotel**: Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah,...