Customer Service Representative

2 days ago


Manama, Bahrain GVS Full time

**CUSTOMER SERVICE REPRESENTATIVE - ** Remotely**
- Address user inquiries related to platform functionality, technical issues, and account management.
- Troubleshoot and resolve technical problems with a focus on efficiency and user satisfaction.
- Assist customers in addressing product inquiries, order processing, returns, and general queries.
- Address and resolve customer complaints and concerns with a high degree of patience and empathy.
- Maintain a consistently friendly and positive demeanour during customer interactions, striving to surpass customer expectations.
- Develop an in-depth understanding of our platform's features, capabilities, and technology stack.
- Stay updated on software updates, new features, and best practices.
- Educate users on platform functionality, guiding them through complex technical processes.
- Stay abreast of product features, pricing, and promotional offerings.
- Proactively educate customers about our offerings, facilitating informed decision-making.
- Efficiently process customer orders, meticulously verifying accuracy.
- Monitor and provide regular order status updates to customers.
- Collaborate closely with other departments to address order-related issues expeditiously.
- Investigate and diagnose technical issues reported by users, ensuring swift and accurate solutions.
- Escalate complex technical problems to specialized teams, when necessary, while maintaining communication with users.
- Maintain detailed records of user interactions and issue resolutions in our CRM system.
- Maintain clear and concise communication with users and internal teams.
- Provide step-by-step instructions and technical guidance to users, ensuring comprehension.
- Collaborate with fellow team members to share knowledge and expertise.
- Solicit user feedback and report it to the development and product teams for continuous platform enhancement.
- Identify recurring issues and propose process enhancements.

**Job Requirements**

Possession of a high school diploma or equivalent; college education is advantageous.

Previous experience in customer service is considered a valuable asset.

Demonstrated excellence in both written and verbal communication.

Exceptional problem-solving and interpersonal skills.

Exceptional communication skills, both written and verbal.

Proficiency in the use of computer software and CRM systems.

Ability to maintain professionalism in high-pressure situations.

Detail-oriented with excellent organizational skills.

Willing to work in any workplace.

**Skills**

Verbal Communication Skills

Interpersonal Communications

Problem Solving

Written Composition

Customer Service

Customer Relationship Management

Detail Oriented

**Salary**: BD100.000 - BD150.000 per month

**Job Type**: Part-time

**Salary**: BD100.000 - BD150.000 per month



  • Manama, Bahrain YAC Full time

    We are seeking a Customer Service Representative to process service requests, prepare paperwork for escalated calls, and fulfill customer needs to ensure full customer satisfaction. **Duties** - Provide excellent customer service by attending to incoming calls within the quality guidelines - Handling and resolving customer complaints to customer...


  • Manama, Bahrain Almoayed Investments Full time

    A highly reputed organisation is looking for a qualified Customer Service Representative to join our team in Bahrain. - Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied. - Learn to identify customer needs or desires in order to recommend the appropriate product or service. - Learn the software...


  • Manama, Bahrain Optica Full time

    **Customer Service Representative** **_Experience: _** Minimum 5 Years in Customer Service **_Requirements: _** Experienced in E-Commerce Energetic & Presentable Good Communication Skills in English & Arabic Fast Problem Solving Skills Bahraini Nationals Only **Job Types**: Full-time, Permanent


  • Manama, Bahrain The 1 Percent Full time

    A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. **Responsibilities** - Manage large amounts of incoming phone calls - Generate sales leads - Identify and assess customers’ needs to...


  • Manama, Bahrain The 1 Percent Full time

    A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. **Responsibilities** - Manage large amounts of incoming phone calls - Generate sales leads - Identify and assess customers’ needs to...


  • Manama, Bahrain Restaurant Management Full time

    A fast-growing company in F&B Industry which focuses on the quality of healthy food options in the market. **Role Description**: This is a full-time on-site role for a Customer Service Representative located in Bahrain. The Customer Service Representative will be responsible for providing excellent customer service, resolving customer issues, and ensuring...


  • Manama, Bahrain Restaurant Management Full time

    A fast-growing company in F&B Industry which focuses on the quality of healthy food options in the market. **Role Description**: This is a full-time on-site role for a Customer Service Representative located in Bahrain. The Customer Service Representative will be responsible for providing excellent customer service, resolving customer issues, and ensuring...


  • Manama, Bahrain Safe Way Express Cargo W.L.L Full time

    **Customer Service Representative is part of the Express department responsible for taking care of the customers to make AWBs by getting all the details of shipper, consignee, shipments details and follow up the updates of shipment and solving this all issue related shipping. and advicing to customers of the best shipping services.** **Job Types**:...


  • Manama, Bahrain Restaurant Management Full time

    We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with...


  • Manama, Bahrain Ninja Gate Full time

    A Customer Service Representative works with clients who have complaints, orders, or require information about products/services purchased from the organization. They also provide solutions that fit those individualized situations and prioritize the customers’ needs at each step of the process. Duties and Responsibilities: - Manage large amounts of...


  • Manama, Bahrain Welaat General Trading Full time

    Job Title: Customer Service Representative (Electric Wheelchairs and Scooters Rental) Company: Welaat General Trading Location: City Center Mall, Bahrain **Job Description**: Welaat General Trading is seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for...


  • Manama, Bahrain danube Full time

    We are Seeking a dedicated and personable Customer Service Representative to join our team. You will be assisting the customers and resolving issues and ensure positive customer experience in a retail home industry. Qualifications: 1. Proven Experience in Customer service for minimum of 1 year in any related field. 2. Strong communication, problem solving...


  • Manama, Bahrain danube Full time

    We are Seeking a dedicated and personable Customer Service Representative to join our team. You will be assisting the customers and resolving issues and ensure positive customer experience in a retail home industry. Qualifications: 1. Proven Experience in Customer service for minimum of 1 year in any related field. 2. Strong communication, problem solving...


  • Manama, Manama, Bahrain DHL Express Full time

    We are seeking a highly skilled Express Services Representative to join our team. As a key member of our customer-facing staff, you will be responsible for providing exceptional service to our customers.Job Description:The Express Services Representative is the primary point of contact for our customers, answering their inquiries and resolving any issues...


  • Manama, Bahrain Emarald Group Full time

    Job Purpose: To serve customers by providing product, service information; resolving product and service issues by maintaining immaculate quality standards. To ensure financial and reputational integrity of the organization and providing end to end solutions for better customer service experience. Job Specific Accountabilities: - Provide excellent customer...


  • Manama, Bahrain Brecks Group Full time

    **Job Specific Accountabilities**: - Provide excellent customer service by attending to incoming calls within the quality guidelines - Handling and resolving customer complaints to customer satisfaction within the defined authority limits and to escalate as per process - Recommend potential products or services to management by collecting customer...


  • Manama, Bahrain Tafaseel Full time

    **Job Summary**: The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships. **Key...


  • Manama, Bahrain marshall car rental and transport co. Full time

    Management and resolve customer complaints/queries._ - Identify and escalate issues to supervisors._ - Provide service information to customers._ - Document all call information according to standard operating procedures._ - Follow up customer calls where necessary._ - Complete call logs and reports_ **Basic requirements for the role**: - Proven experience...


  • Manama, Bahrain VKL Full time

    Customer service representatives To help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales. Sales and cash handling skills will be...

  • Customer Service

    2 weeks ago


    Manama, Bahrain Continental Group Full time

    We are looking for Customer Service Representative to join our team, who can: - Maintains customer records by updating account information. - Data entry - Follow up receivables / cold calls - Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed. Skills and...