Customer Service Representative

2 months ago


Manama, Bahrain Tafaseel Full time

**Job Summary**:
The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.

**Key Responsibilities**:

- Provide timely and accurate information to customers, addressing their needs and concerns effectively
- Troubleshoot and resolve customer issues in a professional and empathetic manner
- Identify opportunities to upsell or cross-sell relevant products and services
- Maintain detailed records of customer interactions and follow-up actions
- Provide feedback and insights to the management team on customer trends, pain points, and improvement areas
- Participate in training programs to continuously develop product knowledge and customer service skills
- Adhere to company policies, procedures, and quality standards in all customer interactions
- Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience

**Required Skills and Qualifications**:

- Bachelor's degree preferred
- 1-2 years of experience in a customer service or call center environment
- Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs
- Excellent problem-solving and critical thinking abilities to handle complex customer inquiries
- Proficient in using customer relationship management (CRM) software and other relevant technology
- Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude
- Flexibility to work in shifts, including weekends and holidays, as needed
- B2 English Level is a must
- Bahraini nationals only



  • Manama, Bahrain Restaurant Management Full time

    A fast-growing company in F&B Industry which focuses on the quality of healthy food options in the market. **Role Description**: This is a full-time on-site role for a Customer Service Representative located in Bahrain. The Customer Service Representative will be responsible for providing excellent customer service, resolving customer issues, and ensuring...


  • Manama, Bahrain Restaurant Management Full time

    A fast-growing company in F&B Industry which focuses on the quality of healthy food options in the market. **Role Description**: This is a full-time on-site role for a Customer Service Representative located in Bahrain. The Customer Service Representative will be responsible for providing excellent customer service, resolving customer issues, and ensuring...


  • Manama, Bahrain Ninja Gate Full time

    A Customer Service Representative works with clients who have complaints, orders, or require information about products/services purchased from the organization. They also provide solutions that fit those individualized situations and prioritize the customers’ needs at each step of the process. Duties and Responsibilities: - Manage large amounts of...


  • Manama, Bahrain Welaat General Trading Full time

    Job Title: Customer Service Representative (Electric Wheelchairs and Scooters Rental) Company: Welaat General Trading Location: City Center Mall, Bahrain **Job Description**: Welaat General Trading is seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for...


  • Manama, Bahrain Restaurant Management Full time

    We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with...


  • Manama, Bahrain GVS Full time

    **CUSTOMER SERVICE REPRESENTATIVE - ** Remotely** - Address user inquiries related to platform functionality, technical issues, and account management. - Troubleshoot and resolve technical problems with a focus on efficiency and user satisfaction. - Assist customers in addressing product inquiries, order processing, returns, and general queries. - Address...


  • Manama, Bahrain marshall car rental and transport co. Full time

    Management and resolve customer complaints/queries._ - Identify and escalate issues to supervisors._ - Provide service information to customers._ - Document all call information according to standard operating procedures._ - Follow up customer calls where necessary._ - Complete call logs and reports_ **Basic requirements for the role**: - Proven experience...

  • Customer Service

    5 months ago


    Manama, Bahrain Solid Vision Full time

    **Customer Service Job Summary** The customer service representative will be responsible for answering calls, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry that crosses your desk. **Customer Service...

  • Customer Service

    2 months ago


    Manama, Bahrain Miracle Full time

    Customer Service Responsibilities list: Manage large amounts of incoming phone calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right...

  • Customer Service

    1 month ago


    Manama, Bahrain Miracle Full time

    Customer Service Responsibilities list: Manage large amounts of incoming phone calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right...

  • Customer Service

    5 months ago


    Manama, Bahrain Inova Full time

    **Customer Service Job Summary** The customer service representative will be responsible for answering calls, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry that crosses your desk. **Customer Service...


  • Manama, Bahrain Project Solutions Full time

    We have an urgent vacancy for a Male Support Service Representative to support our operations and assist our Clients in Bahrain. **KEY RESPONSIBILITIES**: *Support Operations Manager with execution of apartment and vehicles *Coordinate for vehicle service and apartment maintenance *To assist in picking and dropping documents *Administrative task **BASIC...


  • Manama, Bahrain British Airways Full time

    Join Our Team as a Customer Service Duty Manager in Bahrain! Are you ready to be a vital part of British Airways’ airport operations in Bahrain? As a Customer Service Duty Manager, you will support the Airport Manager, ensuring safety, security, and operational excellence. Your role involves managing relationships, performance, and local suppliers to...

  • Customer Service

    5 months ago


    Manama, Bahrain Leader healthcare Full time

    For Bahraini Nations Only **Role Description** This is a full-time on-site role for a Customer Service professional at Leader Healthcare located in Manama. The Customer Service professional will be responsible for providing support to customers, ensuring customer satisfaction, preparing customer quotations, and delivering a positive customer...


  • Manama, Bahrain Whitewater Full time

    Direct the cases which do not meet foundation requirements to the relevant community agencies - Assess cases which are of higher priority and consequently prepare an agenda to handle their needs - Respond to all incoming calls on the hotline both during office hours and during the designated out of office hours - Provide necessary information and...


  • Manama, Bahrain Neo Project Company WLL Full time

    Job brief We are looking for a Retail Sales Representative to provide excellent customer service and meet sales quotas for our business. Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the store’s profitability. **Responsibilities**: - Greet and direct customers - Provide accurate information (e.g....

  • Sales Representative

    4 weeks ago


    Manama, Bahrain Vamonos Hygiene Services Full time

    **Position**: Sales Representative (2 Positions Available) **About Us**: We are a leading provider of pest control and chimney duct services, dedicated to delivering exceptional service and solutions to our clients. We are currently seeking two experienced Sales Representatives to join our dynamic team. **Requirements**: - **Experience**: Minimum 2 years...


  • Manama, Bahrain SE Freight Services Full time

    As a Freight Forwarding Customer Service Representative, you will play a vital role in ensuring the smooth operation of the freight forwarding department. You will be responsible for providing exceptional customer service to clients and maintaining positive relationships with key stakeholders, including shippers, carriers, and customs officials. Your primary...

  • Customer Service

    5 months ago


    Manama, Bahrain Al Rashid Dental Center Full time

    Greet clients as soon as they arrive and connect them with the appropriate party - Answer the phone in a timely manner and direct calls to the correct offices - Create and manage both digital and hardcopy filing systems for all partners - Prepare bills and take payments - Deal with complaints or problems - Answer telephone calls and take messages or forward...


  • Manama, Bahrain HTP Full time

    **Role purpose** **Key accountabilities** - Present, promote and sell products/services using solid arguments to existing and prospective customers - Perform cost-benefit and needs analysis of existing/potential customers to meet their needs - Establish, develop and maintain positive business and customer relationships - Reach out to customer leads through...