Customer Service Representative

6 months ago


Manama, Bahrain Ninja Gate Full time

A Customer Service Representative works with clients who have complaints, orders, or require information about products/services purchased from the organization. They also provide solutions that fit those individualized situations and prioritize the customers’ needs at each step of the process.

Duties and Responsibilities:

- Manage large amounts of incoming incidents.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.

**Experience**:

- Customer Service: 1 year (preferred)

**Language**:

- Arabic & English (required)



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