Call Center Representative

4 hours ago


Manama, Bahrain The 1 Percent Full time

We are looking for a professional call center representative to provide outstanding service to the customers by answering questions, handling complaints, and troubleshooting problems with different products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to customers to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.

**Responsibilities**:

- Answering inbound calls and assisting customers with queries or complaints
- Making outbound calls to prospective customers and offering services
- Maintaining customer records and updating databases with relevant information
- Meeting performance targets set by management
- Identifying and escalating priority issues or concerns to relevant departments
- Maintaining a high level of professionalism and keeping up-to-date with industry knowledge and products
- Providing feedback on customer experiences to customers and management
- Ensuring compliance with policies, procedures, and regulations

**Requirements**:

- Bachelor's degree or higher
- Fluent in English and Arabic (speaking and writing)
- Excellent communication skills
- Knowledge of computer systems and Microsoft Office
- Ability to work flexible hours and adapt to a dynamic work environment
- Prior experience in customer service, sales, or a call center environment is desirable
- Strong problem-solving skills, attention to detail, and multitasking abilities
- Bahraini national preferred

**Job Types**: Full-time, Permanent

**Salary**: From BD500.000 per month

**Education**:

- Bachelor's (preferred)



  • Manama, Bahrain The 1 Percent Full time

    We are looking for a professional call center representative to provide outstanding service to the customers by answering questions, handling complaints, and troubleshooting problems with different products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive...

  • Call Center Manager

    2 days ago


    Manama, Bahrain Connect6 MENA Full time

    The Role Connect6 Group is a Canadian based company based in Toronto with an office presence in GCC countries. We are looking to expand our Call Center operations in GCC to work with Canadian based programs through outbound calling. We are looking for an experienced Call Center Sales Manager to join our GCC team. As a Sales Manager, you will be responsible...

  • Customer Service

    3 weeks ago


    Manama, Bahrain PROCORP Management Full time

    **Our client a cleaning service company is looking for CUSTOMER SERVICE/CALL CENTER AGENT.** **RESPONSIBILITIES**: - Manage large amounts of incoming phone calls - Generate sales leads - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive...

  • Call Center Agent

    2 weeks ago


    Manama, Bahrain Eatco Management WLL Full time

    **Responsibilities**: - Answering incoming calls and responding to customer inquiries. - Providing accurate and timely information to customers. - Resolving customer complaints and issues. - Escalating complex issues to management when necessary. - Maintaining accurate records of customer interactions and transactions. - Following up with customers as...

  • Call Center Agent

    1 month ago


    Manama, Bahrain ERA PROJECTS Full time

    A leading company in Kingdom of Bahrain seeks to employ Call Center Agent **Requirements**: Minimum 1-3 years’ experience in real estate sales & leasing, property developer experience preferred. Fresher’s also welcomed Bachelor’s Degree or Diploma from a recognized University and/or similar professional qualification Knowledge and keen interest in...

  • Call Center Agent

    8 months ago


    Manama, Bahrain Technolojbd Consulting Full time

    As a Call Center Agent, you will be at the forefront of our commitment to delivering outstanding customer service. You will handle incoming calls from English-speaking customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. If you thrive in a fast-paced environment and enjoy helping customers, we would like to hear...

  • Call Center Agent

    1 day ago


    Manama, Bahrain Sevens Holding Company S.P.C. Full time

    Sevens holding is looking for female Arabic speaking call center agent. **Requirements**: - previous experience as a call center agent is a must - previous experience is F&B will be an advantage - only presentable ladies - only Arabic speakers We provide: salary + staff meal + accomodation (shared room) + transportation to work and back. **Job Types**:...

  • Call Center Specialist

    9 months ago


    Manama, Bahrain Cake Boutique Bahrain Full time

    Job Responsibilities: - MUST Have a previous experience in restaurant call center or same. - Able speak english and arabic with good communication skills. - Speed of answer effectively and efficiently. - Successful resolution of customer inquiries or complaints during the initial contact with the proper training. - Properly identify the complaints or...


  • Manama, Bahrain Era Projects Full time

    A leading company in Kingdom of Bahrain seeks to employ Call Center Executives **Requirements**: **Minimum 1-3 years’ experience in real estate sales & leasing, property developer experience** preferred. Fresher’s also welcomed **Bachelor’s Degree or Diploma from a recognized University and/or similar professional qualification** **Knowledge and...

  • Customer Service

    3 months ago


    Manama, Bahrain German Medical Centre Full time

    Key Responsibilities: - Manage high volumes of inbound and outbound calls from patients and potential clients. - Schedule, modify, and confirm patient appointments based on doctor availability. - Provide patients with detailed information on medical services, including consultations, procedures, and follow-up care. - Address patient concerns, questions, and...

  • Medical Center Manager

    7 months ago


    Manama, Bahrain Dr. Basem Ashoor Medical Center Full time

    **All applicants must be currently based in Bahrain and have experience in a healthcare setting.** **Summary of Job**: - Is responsible for managing the medical center affairs. - Is responsible for the administrative duties of the medical center. - Is tasked with greeting and accommodating all patients and visitors and ensuring that their visit to the...


  • Manama, Bahrain Dr. Basem Ashoor Medical Center Full time

    **All applicants must be currently based in Bahrain and have experience in a healthcare setting.** **Summary of Job**: - Is responsible for managing the medical center affairs. - Is responsible for the administrative duties of the medical center. - Is tasked with greeting and accommodating all patients and visitors and ensuring that their visit to the...

  • Contact Center Manager

    3 months ago


    Manama, Bahrain Tafaseel Full time

    A BPO (Business Process Outsourcing) Contact Center Manager is responsible for overseeing the day-to-day operations of client projects in a BPO environment. The Contact Center Manager manages a team of managers and ensures that service level agreements are met or exceeded. **Key Responsibilities**: - ** Team Management**: Recruit, train, and develop a team...


  • Manama, Bahrain Talent Pal Full time

    A leading company in Kingdom of Bahrain seeks to employ Call Center Executives **Requirements**: **Minimum 1-3 years’ experience in real estate sales & leasing, property developer experience** preferred. Fresher’s also welcomed **Bachelor’s Degree or Diploma from a recognized University and/or similar professional qualification** **Knowledge and...


  • Manama, Bahrain Al Ghalia Full time

    Answers all telephone calls and listens carefully to our guests - it is important to ensure this is a smooth introduction to the Business Unit as it is the first step to providing a great experience to our guests. - Ability to put our guests at ease, with your polite, efficient and friendly manner. - Possesses superior knowledge regarding our fantastic...

  • Call Center Agent

    8 months ago


    Manama, Bahrain Cake Boutique Bahrain Full time

    Job Responsibilities: - Able speak english and arabic with good communication skills. - Speed of answer effectively and efficiently. - Successful resolution of customer inquiries or complaints during the initial contact with the proper training. - Properly identify the complaints or inquiries at once and turn to success rate in shorter call time. -...

  • Contact Center Manager

    2 months ago


    Manama, Bahrain Talent Pal Full time

    A BPO (Business Process Outsourcing) Contact Center Manager is responsible for overseeing the day-to-day operations of client projects in a BPO environment. The Contact Center Manager manages a team of managers and ensures that service level agreements are met or exceeded. **Key Responsibilities**: - **Team Management**: Recruit, train, and develop a team...

  • Call Center Agent

    1 day ago


    Manama, Bahrain Connect6 MENA Full time

    The Role **Requirements**: **REQUIREMENTS**: - Prior sales experience. - Ability to handle outbound calls in a professional manner. - Ability to handle rejection and objections. - Experience selling home security products. - Outstanding negotiation skills with the ability to resolve issues and address complaints. - Ability and willingness to learn about...

  • Operations Manager

    2 months ago


    Manama, Bahrain Tafaseel Full time

    **Job Summary**: Operations Manager in BPO is responsible for overseeing the day-to-day operations of client projects in a BPO environment. The Contact Center Manager manages a team of managers and ensures that service level agreements are met or exceeded. **Key Responsibilities**: **Team Management**: Recruit, train, and develop a team of customer service...


  • Manama, Bahrain Hospitality Center Trading Co. W.L.L. Full time

    Outside Sales Representative **Responsibilities**: - Travel within sales territory to meet prospects and customers - Conduct calls and face-to-face meetings with customers daily - Build and maintain relationships with new and repeat customers - Maintain records of all sales leads and/or customer accounts - Educate customers on how products can benefit them...