Specialist Vendor Performance

7 months ago


Manama, Bahrain Delivery Hero Full time

About the opportunity

**What’s on Your Plate?**
- Identify and solve local and darkstores vendor performance-related problems by analyzing and deriving insights from large, complex sets of data.
- Work alongside the commercial and logistics teams to reduce fail rate, vendor delay, and preparation/picking times.
- Have a deep understanding of non-food vendors' operations and the ability to solve challenges by working with the non-food operations team.
- Work closely with country operations, commercial, and product teams to optimize customers' ordering experience
- Provide input to the vendor operations strategy and support its implementation in the country along the regional guidelines
- Connect with vendor performance responsible (account managers) in the country and build an end-to-end process for process implementation & review
- Connect with vendors who are displaying poor operational performance or are worst offenders to help improve their performance by sharing best practices and industry insights.
- Create and roll out projects focusing on performance excellence.
- Provide weekly updates to country management on projects & performance progress.

**What did we order?**
- Bachelor's Degree
- 2-3 years of experience in the food/grocery tech industry is highly preferred
- Strong Arabic and English communication skills, both written and verbal. Urdu is a plus.
- Excellent stakeholder management skills: Experience in dealing with cross-cultural team members and cross-functional teams
- Experience in SQL, Data Analytics tools like tableau, looker etc
- Ability to analyze data and derive insights from comprehensive data reports
- Ability to deal with ambiguity, work under pressure, handle stress,
- An individual contributor who can work in a fast-paced environment with a make-it-happen attitude

What you need to be successful
- Bachelor's Degree
- 2-3 years of experience in the food/grocery tech industry is highly preferred
- Strong Arabic and English communication skills, both written and verbal. Urdu is a plus.
- Excellent stakeholder management skills: Experience in dealing with cross-cultural team members and cross-functional teams
- Experience in SQL, Data Analytics tools like tableau, looker etc
- Ability to analyze data and derive insights from comprehensive data reports
- Ability to deal with ambiguity, work under pressure, handle stress,
- An individual contributor who can work in a fast-paced environment with a make-it-happen attitude

Who we are

As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less

talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide



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