
Senior System Administrator
2 weeks ago
The resource responsibilities will include but will not be limited to the below areas:
- Key Skills
- IT Service Management System
- Risk Assessment & Mitigation
- Internal Controls
- Incident & Change Management
- SLA / ITIL Compliance
- Documentation & Reporting
- Project Management
- IT Infrastructure Management
- Client Relationship Management
- Performance Analysis
- Business Process Reengineering
- Root Cause Analysis
- Risk Mitigation & Management
- Quality Control
- Professional Experience
- 10+ Years ITSM Administrator with experience customizing ITSM projects with various schemas, complex workflows, screen schemes, permission schemes, and notification schemes etc.
- Continuously monitor, evaluate and evolve the ITIL IT Service management processes and best practices to increase effectiveness and maturity of IT service delivery and drive operational stability.
- Successfully implemented the largest IT Service Management tool set and Process implementation in Gulf and Asia
- Proficiency in administering and troubleshooting core services such as FTP, DNS, DHCP, QIP, web services, and other key 3rd party products
- Expertise on process design and documentation at both program level and user level;
- Strong communication skills;
- Excellent analytical and problem solving capabilities. Includes problem structuring, analysis and ability to translate information into actionable implications and recommendations;
- Facilitation, negotiation and influencing skills. Proficiency in negotiating priorities and resolving conflicts among project stakeholders. Able to influence others and function effectively in a collaborative work environment;
- Ability to work in a team with all levels of people, both internal and external to the organization;
- Ability to lead a team when necessary;
- eGovernment experience an added advantage;
- Knowledge of the following skills:
- HACMP technologies and concepts
- Backup and restore technologies
- Disaster Recovery technologies and concepts
- Network technologies and concepts
- Windows Knowledge
- Linux knowledge (Red Hat/CentOS preferred)
- Relational Database knowledge and concepts (MSSQL preferred)
- Proficiency in core IT administration functions related ITSM systems such as:
- Operating system installation, startup, shutdown, and recovery
- User administration
- Networking administration
- Storage administration (both local disk and SAN storage)
- Server performance management
- Security administration
- Basic scripting techniques to automate processes (Shell, DOS batch, etc )
Bachelor degree in Computer Science or a related field;
Relevant Certifications will add value.
**Job Type**: Contract
Contract length: 12 months
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