IT Help Desk Specialist

1 week ago


Manama, Bahrain MicroCenter Group Full time

To support and provide a rapid response service to inquiries from users and clients of the organization, to help resolve problems and queries related to IT.

**Roles & Responsibilities**
- Receive and undertakes logs reported through the Help Desk phone number.
- Support and troubleshoot user community in use MIS systems and basic issues.
- Forward logs to the competent authority.
- Follow up to completion of and finalize the logs with the competent authority.
- Keeps users informed of updates, known errors, new facilities or any IT related changes, which may affect their working environment, by sending circulates and notices.
- Register all logs related to Technical Support.
- Submit regularly report about logs.
- Perform other duties and related tasks as may be required from time to time.

**Educational Qualification & Certifications**:

- National Diploma in Computer science or Computer Engineering
- Certification in A+, N+, MCDST and MOUS are preferable

**Experience**:

- Minimum 3 years progressive experience in in helpdesk or technical support.

**Required Skills**:

- Good communication skills.
- Must be Fluent in English (speaking, reading and writing) and preferably Arabic.

**Salary**: From BD400.000 per month

Ability to commute/relocate:

- Manama: Reliably commute or planning to relocate before starting work (required)

**Language**:

- Arabic (required)


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