Customer Service
1 week ago
**Our client a cleaning service company is looking for CUSTOMER SERVICE/CALL CENTER AGENT.**
**RESPONSIBILITIES**:
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
**REQUIREMENTS AND SKILLS**:
- Associate Degree or its equivalent.
- Proven customer support experience or experience as a Client Service Representative
- Strong phone contact handling skills and active listening
- Proficiency with computers, especially with software, and good typing skills.
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
**Salary**: BD300.000 - BD500.000 per month
**Experience**:
- customer service: 1 year (required)
- call center: 1 year (preferred)
**Language**:
- Fluent English & Arabic (required)
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