Hotel Guest Service Agent

2 weeks ago


Manama, Bahrain Gulf Court Hotel Full time

**Main Responsibilities**:

- Responsible for greeting every guest upon arrival

Prepare documents and keys required for registration
- Register arriving guests and assign rooms
- Process guests' departures, calculate charges and receive payments
- Make, confirm, cancel and change reservations
- Promptly and courteously attend to telephone calls and text messages, directing as appropriate
- Provide information on hotel facilities and services
- Ensure guest special requests are efficiently completed
- Other related duties as assigned by the Front Office leadership team

**Qualifications**:
1. Diploma or Degree in Travel Industry or closely related discipline and/or equivalent combination of education and experience.

2. - Excellent communication skills in English (verbal and written), Arabic is Plus

3. - Must be proficient with computers and familiar with Opera/Micros system.

**Requirements**:
1. Two-year experience in front desk operations.

2. Highly responsible & reliable.

3. Ability to work well under pressure in fast paced environment.

4. Ability to work cohesively with fellow colleagues as part of a team.

5. Ability to focus attention on guest needs, remaining clam and courteous at all times.

**Salary**: Up to BD250.000 per month

Ability to commute/relocate:

- Manama: Reliably commute or planning to relocate before starting work (required)


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