Human Resources Coordinator
4 days ago
Position Purpose
To a) provide HR support, b) implement training activities at the hotel, and c) assist hotel management in providing a great place to work which is safe, fun, motivational and complies with labour laws and company & brand values
Duties & Key Responsibilities
- Execute duties as assigned by the HR Manager or General Manager
- Manage the HR administration process, covering the whole TM life cycle from recruiting to exit
- Keep team member files complete and up-to-date, and ensure compliance of HR administration with company policies, labour laws and any other legal regulations relevant to the hotel
- As instructed by the HR Manager, coordinate and administer the performance feedback and talent management process in the hotel
- Ensure in close collaboration with HODs a good brighthearted on-boarding experience to new Team Members on all levels in all departments
- Work closely with HODs on the development and training of talent on property by proposing and establishing a robust training and development offering for all levels and all departments
- Support the talent retention by monitoring the consequent execution of team action plans of each department which result from regular one-to-one conversations between HOD and individual TMs (e.g. VIP Talks)
- Be aware of planned hotel huddles meetings, learning sessions and attend as required
- Administer QA relevant trainings on property to ensure QA compliance, facilitate new hire orientations (NHOs) and other mandatory brand-specific trainings
- Assist GM and hotel management in driving engagement & trust
- Perform other HR administration-related responsibilities as assigned or required
- Volunteer to participate in company campaigns like TwP or TM committees such as the Brighthearted Committee
- Pro-actively offer to help out in operational departments should the business require it
- Be a passionate host and role model in terms of HGI brand personality behaviours
**What are we looking for?**
A Human Resources Coordinator serving Hilton Brand hotels is always working on behalf of our Guest and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Previous experience in or equivalent role
- Positive attitude
- Excellent communication and people skills
- Committed to delivering a high level of customer service, both internally and externally
- Excellent grooming standards
- Flexibility to respond to a range of different work situations
- Ability to work under pressure
- Ability to work on their own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Knowledge of hospitality
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all
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