CRM
4 months ago
We have an existing opportunity for someone to use their administrative and analytical skills to get the most out of our CRM systems and support our customer lifecycle management campaigns.
As CRM Administrator, you will be working closely with our CRM platform vendors, and internal stakeholders to ensure the on-time delivery of CRM Projects. You will also play a pivotal role in supporting our CRM Executives to ensure the successful design, orchestration, implementation, and evaluation of personalized customer campaigns to influence KPls. You will also liaise with global, cross-departmental teams on various CRM initiatives suggesting improvements and testing new ideas.
**Responsibilities**:
- liaise with the CRM platform providers to develop new functionalities, resolve issues and monitor progress on tickets raised.
- Work closely with cross-functional teams and internal stakeholders to ensure the on-time delivery of CRM projects.
- Coaching and supporting CRM users to fully leverage the existing CRM platforms.
- Support with developing and improving acquisition. customer retention. engagement, and loyalty initiatives.
- Ensure the appropriate planning. management, and on-time implementation of CRM campaigns through various communication channels.
- Define success criteria for each campaign and analyze the results, suggesting improvements and testing new ideas.
**Skills and Competencies**:
- Data savvy and ability to interrogate data to find insights.
- Basic HTML knowledge would be considered an advantage.
**Educational /**Experience Requirements**:
- Experience working with Customer Data Platform too ls would be an advantage.
- Experience with segmentation, A/ B testing and cohorts.
- Forex experience and/or familiarity with online brokers would be beneficial.
**Personal Specification**:
- Ability to act proactively, work autonomously, and execute in a timely manner.
- Self-starter with get it done attitude, with ability to drive projects from inception to completion.
- Team player with ability to work with different global stakeholders.
**Salary**: BD380.000 per month
Ability to commute/relocate:
- Manama: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Have general experience of sales and data?
**Language**:
- Fluent in English (preferred)
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