
Customer Support Agent
6 days ago
**About Us**: Platinumlist.net, a pioneering leader in the online event guide and ticketing solution industry, has been revolutionizing the event landscape in the Gulf region since 2009. As the largest ticketing provider in the GCC, we proudly serve an extensive array of events across the United Arab Emirates, Saudi Arabia, Oman, Bahrain, Qatar, and Kuwait from our Dubai-based headquarters.
**Key Responsibilities**:
- Assist customers with ticket purchases, refunds, and event-related issues.
- Provide real-time support during events, including troubleshooting ticketing issues.
- Collaborate with internal teams to resolve escalated concerns.
- Work flexible shifts, including evenings, weekends, and public holidays as required.
- Be available beyond standard working hours during peak event periods.
- Ensure a high level of customer satisfaction through timely and professional support.
**Requirements**:
- Language: Native Arabic speaker with fluency in English.
- Experience: Minimum 2 years in customer service, preferably in the ticketing or entertainment industry.
- Strong communication and problem-solving skills.
- Ability to work under pressure and handle high workloads.
- Flexibility in working different shifts and beyond regular hours when necessary.
- A team player with adaptability to changing schedules.
**Preferred Qualifications**:
- Experience using Intercom (or similar customer support platforms) is a plus.
- Ability to work under pressure, especially during high-demand ticket sales and live event days, is preferred.
**Benefits**
**Growth Opportunities**:
- Potential for cross-border responsibilities across the GCC region.
- Opportunity to expand expertise in ticketing platforms and event management.
**Why Join Us?**
- Work with a leading ticketing platform in the GCC.
- Gain valuable exposure to the entertainment and events industry.
- Enjoy a dynamic and flexible work environment with exciting opportunities.
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