Customer Service Advocate
2 days ago
The Customer Service Representative at RESO plays a pivotal role in delivering exceptional customer experiences. As a key member of our team, you will be responsible for handling incoming and outgoing calls, sales, and customer service with a high level of energy and drive.
Key Responsibilities
• Answer all calls within 2 rings, maintaining a cordial and positive tone of voice throughout the conversation
• Focus on meeting the needs of the customer, providing solutions to their queries and requests
• Sell, up-sell, and cross-sell different products and services to the customer, ensuring alignment and clarity on next steps
• Manage data entry, filing, documentation, and updating information accurately in records
Essential Qualifications
• Minimum of high school certification or equivalent
• Diploma and work experience preferred
• Strong communication skills, including written and oral proficiency
• Excellent selling skills, with a positive attitude and teamwork ethos
• Strong English language proficiency, with good understanding of services offered by RESO
• Highly computer literate, particularly in Microsoft Office Products
Working Conditions
Normal working hours are 40 hours a week, with rotating shifts that may include occasional weekend and/or evening work.
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