Customer Service Ambassador

3 days ago


Manama, Manama, Bahrain Calo Inc. Full time
Customer Experience Associate

About Calo

We're a team of dedicated people driving the mission to make healthy easy by providing better, faster, and cheaper ways to access food through technology.

Role Overview

Our Customer Experience Associates are the main point of contact for our customers. Their tasks include addressing customer queries, sharing feedback with different departments, and identifying ways to improve our processes.

Responsibilities

  • Communicate with customers over live chat and phone calls to answer their questions and help solve their problems
  • Build relationships with customers from the moment they speak to us by welcoming them and making sure they're happy with their experience
  • Onboard customers to kick-off their journey
  • Exhibit empathy when dealing with people & communicate with different teams to resolve the customers' issues
  • Ensure customers are WOW'd by our service by going above & beyond to make sure they leave the conversation satisfied
  • Communicate feedback to the team and follow up on resolving customers' pain points

Ideal Candidate

The ideal candidate has previous experience working in a customer service role for at least 1 year, excellent verbal and written communication skills in English and Arabic, and is a fast typist.

Ambition to learn new skills and drive problem-solving, with a passion for making people's lives better, a deep sense of empathy, and ability to remain calm in challenging situations.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Other

Industries

Internet Publishing



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