Customer Service Expert

2 days ago


Manama, Manama, Bahrain RESO Full time

About RESO

Gulf Marketing Group is one of the leading companies in the Middle East, boasting a diverse portfolio of retail outlets, brands, and consumer and B2B services across key sectors such as healthcare and pharmaceuticals, sports and fitness, real estate, education, and technology.

About The Job

This is an excellent opportunity to join our team as a key member, responsible for delivering exceptional customer experiences and driving commercial growth. You will be accountable for managing day-to-day store operations, implementing company policies and procedures, and developing and implementing strategies to drive sales growth and achieve store objectives.

Key Responsibilities
  1. Deliver exceptional customer experiences and promote brand awareness.
  2. Develop and implement strategies to drive commercial performance and achieve store objectives.
  3. Lead a team of employees, providing guidance, mentoring, and coaching to achieve defined goals and develop talent within the team.
  4. Collaborate with cross-functional teams to implement in-store promotions, maintain proper loss prevention standards, and ensure compliance with cash handling and theft of products.
  5. Ensure all products are price tagged and bar-coded before display, maintain awareness and vigilance at all times of security in the store, and ensure the highest standards of housekeeping and grooming etiquettes are maintained in store at all times.
Requirements
  • Strong leadership and management skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Proven track record of driving sales growth and achieving commercial objectives.


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