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Customer Success Associate

1 week ago

Manama, Manama, Bahrain RAFFLES Full time

Raffles Al Areen Palace is seeking a talented individual to join our collaborative sales team. As a Sales Coordinator, you will play a vital role in supporting our sales efforts and ensuring the success of our customers.

Responsibilities:
  • Provide administrative support to the sales team, including data entry, report generation, and document preparation
  • Coordinate sales meetings, appointments, and client follow-ups to ensure timely and effective communication
  • Update and maintain customer information in the CRM system to ensure accuracy and completeness
  • Develop and distribute sales materials, proposals, and presentations to effectively communicate value propositions
  • Liaise with other departments to ensure seamless collaboration and communication
  • Analyze and track sales performance metrics to inform business decisions
  • Respond to customer inquiries and provide exceptional customer service to drive satisfaction and loyalty
  • Contribute to the planning and execution of sales events and trade shows to drive engagement and conversion
  • Support the marketing team in lead generation efforts to drive revenue growth
  • Maintain accurate and up-to-date sales records and documentation to ensure compliance and accountability
Requirements:
  • 2+ years of experience in sales support or a related field
  • Bachelor's degree in Business Administration, Marketing, or a related field (preferred)
  • Strong communication and interpersonal skills
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
  • Experience with CRM software
  • Excellent time management and organizational skills
  • Attention to detail and ability to multitask
  • Problem-solving abilities and analytical thinking
  • Customer service orientation and strong interpersonal skills
  • Knowledge of sales processes and best practices
  • Ability to work efficiently in a fast-paced environment
  • Understanding of sales metrics and reporting
  • Adaptability and willingness to learn new skills and technologies
  • Positive attitude and goal-oriented mindset