
Customer Service Liaison
19 hours ago
At Alqattan Accounting Services, we are committed to providing exceptional customer service and support to our clients. We are seeking a highly motivated and organized Customer Service Liaison to join our team.
- Key Responsibilities:
- Act as the first point of contact for clients, providing a warm and welcoming experience.
- Manage a multi-line phone system, directing calls and taking messages for staff when necessary.
- Maintain accurate records and update client information in a timely manner.
- Collaborate with colleagues to ensure seamless communication and efficient operations.
- Utilize office management software to track appointments, manage calendars, and maintain visitor logs.
- Support administrative tasks such as data entry, filing, and document preparation.
- Responsible for resolving client complaints and concerns in a professional and timely manner.
Requirements:
- Education: High school diploma or equivalent required.
- Experience: At least 2 years of experience in a customer service role.
- Skills: Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
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