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Front Desk Service Associate

3 weeks ago

Manama, Manama, Bahrain RESO Full time

At RESO, we are looking for a talented Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and play a crucial role in creating an exceptional experience from check-in through check-out.

Key Responsibilities:
  • Provide exceptional customer service to our guests, ensuring their needs are met and exceeded
  • Manage the front desk operations, including check-in and check-out procedures, guest inquiries, and room assignments
  • Work closely with the Front Office Manager and Reception Supervisors to ensure seamless communication and coordination
  • Develop strong relationships with guests, responding to their queries and resolving any issues promptly
  • Maintain accurate records and reports, using property management systems and other tools as required
  • Contribute to the overall success of the hotel, working collaboratively with other departments to achieve shared goals
Requirements:
  • Previous experience in a customer-facing role, preferably in the hospitality industry
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues
  • Able to work accurately and efficiently, with a high level of attention to detail
  • Familiarity with property management systems and other technology used in the hospitality industry
  • Ability to work independently and as part of a team, adapting to changing circumstances and priorities