Operational Excellence Manager

1 day ago

Manama, Manama, Bahrain beBeeOperations Full time 90,000 - 110,000
Job Overview

The Operations Director will oversee and manage operational activities, ensuring compliance with regulatory requirements and maintaining high standards of efficiency and security.

Responsibilities
  • Manage daily operations, ensuring smooth processes.
  • Optimize fiat on/off-ramp processes for users.
  • Coordinate with compliance and legal teams to ensure regulatory standards are met.
  • Develop and implement operational policies and procedures to enhance efficiency and security.
  • Monitor and analyze operational performance, identifying areas for improvement.
  • Lead and mentor the operations team, fostering a culture of excellence and continuous improvement.
  • Collaborate with internal and external stakeholders to ensure seamless integration and operation of fiat services.
  • Handle operational issues or escalations promptly and effectively.
  • Develop and maintain relationships with key partners, including banks and payment service providers.
  • Ensure all operational activities are documented and auditable, maintaining transparency and accountability.
  • Stay updated on industry trends and regulatory changes to ensure compliance and competitiveness.
  • Drive initiatives to improve customer experience and operational efficiency.
  • Prepare and present operational reports to senior management, providing insights and recommendations for improvement.
Requirements
  • Minimum 5 years of experience in operations management, preferably in financial services or fintech.
  • Strong understanding of financial regulations.
  • Proven track record of managing and optimizing operational processes.
  • Good knowledge of crypto/blockchain is a plus.
  • Excellent leadership and team management skills.
  • Strong analytical and problem-solving abilities.
  • Exceptional communication and interpersonal skills.
  • Ability to work in a fast-paced, dynamic environment.

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