Omnichannel Customer Experience Lead

5 days ago


Manama, Manama, Bahrain GIG Gulf Full time

We are seeking a highly skilled Marketing Automation Specialist to join our team at GIG Gulf.

This role involves planning, executing, and optimizing omnichannel engagement campaigns, leveraging marketing automation tools such as Click Dimensions, MoEngage, and WhatsApp marketing platforms.

The successful candidate will be responsible for developing and executing customer engagement campaigns, utilizing data-driven approaches to optimize campaign performance.

  • Develop and execute customer engagement campaigns across Email, WhatsApp, Push Notifications, and SMS.
  • Utilize Click Dimensions, MoEngage, and other marketing tools to automate and optimize campaigns.
  • Monitor and enhance campaign deliverability, open rates, and conversion metrics.

Data-Driven Optimization:

  • Leverage analytics and A/B testing to assess the effectiveness of campaigns.
  • Segment customers based on behavior, demographics, and engagement data to drive personalized communication.
  • Continuously analyze campaign performance to identify trends and optimize content, timing, and targeting.

Key Requirements:

  • Hands-on experience with marketing automation tools including Click Dimensions, MoEngage, WhatsApp marketing platforms.
  • Proven track record in customer engagement, CRM, and digital marketing.
  • Ability to work in a fast-paced environment and collaborate effectively across teams.
  • Familiarity with HTML and email design principles.
  • Fluent in Arabic and English (written and spoken).


  • Manama, Manama, Bahrain GIG Gulf Full time

    We are seeking a highly skilled Digital Engagement Strategist to join our team at GIG Gulf.This role involves planning, executing, and optimizing omnichannel engagement campaigns, leveraging marketing automation tools such as Click Dimensions, MoEngage, and WhatsApp marketing platforms.The successful candidate will be responsible for developing and executing...


  • Manama, Manama, Bahrain GMG Full time

    Sales and Customer Experience DirectorWe are seeking a results-driven and customer-focused Sales and Customer Experience Director to lead our sales efforts, drive customer engagement, and deliver exceptional customer experiences.About the Role:Develop and implement effective sales strategies to drive sales growth and revenue.Leverage data analysis to...


  • Manama, Manama, Bahrain Al Futtaim Private Company (LLC) Full time

    **Job Description**We are seeking a highly skilled Sales Assistant to join our team. As a Sales Assistant, you will be responsible for maintaining a clean and tidy store environment and providing excellent customer service.**Responsibilities Include:**Maintaining a clean and tidy store environment.Providing a high level of customer service at all...


  • Manama, Manama, Bahrain Propel Consult Full time

    Key ResponsibilitiesGreeting and Seating Guests: Welcome customers warmly as they arrive and guide them to their tables.Taking Orders: Listen carefully to customers' orders, answer any questions about the menu, and input the orders accurately into the system.Serving Food and Drinks: Deliver food and drinks to customers in a timely and efficient manner,...


  • Manama, Manama, Bahrain Independent Food Company Full time

    Job DescriptionAs a Waiter and Waitress, you will play a vital role in delivering exceptional customer experiences at our restaurants. Your primary responsibility will be to ensure that every guest feels welcome, heard, and satisfied with their dining experience.Key responsibilities include:Providing attentive and personalized service to guests, responding...


  • Manama, Manama, Bahrain RESO Full time

    **About the Job:**We are seeking a Customer Experience Specialist to join our team at RESO. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer service and ensuring that every guest has a positive experience.**Key Responsibilities:**Provide personalized attention to each guest, anticipating their needs and...


  • Manama, Manama, Bahrain Braxtone Group. Full time

    The Braxtone Group is seeking a skilled and customer-focused individual to fill the role of Contact Centre Agent. As a key member of our team, you will be responsible for handling incoming and outgoing calls with a cordial and positive tone of voice.Key Responsibilities:Answer all calls within 2 ringsFoster good rapport with customers through active...


  • Manama, Manama, Bahrain Unity Infotech Full time

    The Business Analyst will report to the EPMO unit and be responsible for documenting current("As-Is") customer journeys and analyzing them to recommend enhanced customer journeysacross multiple business units, including Retail, Retail Digital, SMEs, Corporate, and Commercial portfolios. This position requires a deep understanding of business...


  • Manama, Manama, Bahrain RESO Full time

    Job DescriptionWe are seeking a highly skilled Salesmen to join our team at RESO. As a key member of our sales team, you will be responsible for providing exceptional customer service and driving sales growth.Responsibilities:Welcome customers with a friendly demeanor and provide product information to assist them in finding items.Understand and promote...


  • Manama, Manama, Bahrain GIG Gulf Full time

    GIG Gulf, part of the Gulf Insurance Group (GIG), is a leading composite insurer in the Middle East and North Africa.The ideal candidate for this role will have experience in customer engagement, marketing automation, CRM, or digital marketing, preferably in insurance or financial services.Responsibilities include developing and executing omnichannel...


  • Manama, Manama, Bahrain Oracle Full time

    Required Skills and QualificationsBachelor's degree or equivalent experience in sales, marketing, or a related field.Demonstrated track record of driving successful sales achievements and meeting performance targets.Ability to analyze potential customer requirements and position Oracle Services Solutions.Excellent communication and interpersonal skills, with...


  • Manama, Manama, Bahrain Chalhoub Group Full time

    We are a leading luxury retailer in the Middle East, with over 600 stores and 300 brands. Our mission is to provide exceptional service excellence to our partners and customers.What You'll Be DoingYou will be responsible for driving the store business, building a loyal customer base, managing the team, and ensuring adherence to brand guidelines and...


  • Manama, Manama, Bahrain RESO Full time

    We're looking for a skilled User Experience Liaison to join our team at RESO. As a key point of contact, you will be responsible for ensuring seamless customer experiences through effective communication and issue resolution.Our ideal candidate possesses excellent verbal and written communication skills in English and Arabic, with a passion for...


  • Manama, Manama, Bahrain Pine tree valet parking Full time

    Pine Tree Valet Parking Job RequirementsWe are seeking a skilled and experienced Valet Attendant cum Bellman to join our team at Pine Tree Valet Parking. The successful candidate will be responsible for providing exceptional customer service and managing valet parking services.The ideal candidate will have a strong customer-focused approach, excellent...


  • Manama, Manama, Bahrain RESO Full time

    Company Overview: Horecastore.ae is the leading online platform for hotels, restaurants, and cafes to source high-quality supplies. Our extensive catalog features hundreds of thousands of products from renowned brands, catering to the diverse needs of professionals and individual customers.The Role: We are seeking a skilled Product Content Specialist to join...


  • Manama, Manama, Bahrain IBIS Full time

    Company OverviewWe are a global hospitality leader, welcoming individuals with diverse backgrounds and perspectives. Our goal is to create an environment where everyone can thrive, grow, and find purpose in their work.We strive to be more than just a hotel chain; we aim to make a positive impact on our guests' lives. By joining us, you'll become part of a...


  • Manama, Manama, Bahrain GIG Gulf Full time

    GIG Gulf seeks a Customer Interaction Designer to develop and execute omnichannel engagement campaigns.The ideal candidate will have experience in customer engagement, marketing automation, CRM, or digital marketing, preferably in insurance or financial services.Responsibilities include developing and executing customer engagement campaigns, utilizing...


  • Manama, Manama, Bahrain RESO Full time

    Company OverviewWe are far more than a hospitality leader, and we welcome you as you are. You can find a job and brand that matches your personality at RESO, where we support you to grow and learn every day, making sure that work brings purpose to your life.At RESO, you have the opportunity to explore limitless possibilities during your journey with us. By...


  • Manama, Manama, Bahrain RESO Full time

    About the RoleWe are looking for a talented Food and Beverage Service Representative to join our dynamic team at RESO. This role is perfect for individuals who are passionate about delivering exceptional customer experiences and working in a fast-paced, ever-changing environment.Key Responsibilities:Deliver exceptional customer service by greeting and...

  • Customer services

    3 weeks ago


    Manama, Manama, Bahrain Clarendon Parker Bahrain Full time

    The Counter Agent is responsible for answering customer inquiries both over the phone and across the counter, ensuring that collection and deliveries of shipments are processed as per network standards and providing a competent, courteous, efficient and proactive point of contact for customers both internal and external. The agent is also responsible for...