Senior Telecom Sales and Order Automation Specialist
6 days ago
We are seeking a highly skilled Salesforce Business Analyst to join our team at RESO. As a key member of our organization, you will be responsible for analyzing and documenting business processes, translating them into technical requirements, and implementing solutions using Salesforce.
Job Description- Deep understanding of Salesforce Communications Cloud and its capabilities.
- Experience in the telecommunications sector, with a strong understanding of its specific challenges and requirements related to B2B sales and order automation.
Responsibilities:
Salesforce Product Expertise:
• Deep understanding of Salesforce Communications Cloud and its capabilities.
• Familiarity with other Salesforce products.
Telecom Industry B2B Sales Knowledge:
• Experience in the telecommunications sector, understanding its specific challenges and requirements related to B2B sales & order automation.
Business Process Understanding, Automation & Optimization:
• Ability to analyze and document business processes and translate them into technical requirements.
• Strong experience in analyzing business processes (sales and order automation) and improving them through automation and Salesforce solutions.
B2B Sales & Order Automation:
• Expertise in automating the order-to-cash process, including quote generation, order management, contract lifecycle management, and invoicing.
• Workflow Automation: Expertise in tools like Salesforce Flow, Process Builder, or custom automation for streamlining B2B sales processes, approval workflows, and order processing.
Requirements Gathering and Analysis:
• Strong skills in eliciting, documenting, and analyzing business requirements.
• Ability to translate business needs into technical specifications, user stories, and use cases.
Solution Mapping:
• Ability to work with system integrators to ensure their solution aligns with the RFP and fulfills all requested capabilities.
Stakeholder Management:
• Excellent communication and interpersonal skills to collaborate with sales teams, technical teams, and system integrators.
• Ability to manage expectations and ensure stakeholder alignment.
Problem-Solving and Analytical Thinking:
• Strong analytical skills to identify issues, analyze processes, and recommend solutions.
• Ability to think critically and provide innovative solutions to complex problems.
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