Executive Service Leader
2 weeks ago
About the role:
- The Client Success Executive will develop strong relationships with clients through exceptional after-sales services and collaborate with internal departments to complete tasks and projects successfully.
Key responsibilities:
- Collect and validate task information from the business team and clients, then update the internal project management system.
- Coordinate with studio managers to receive completed tasks and submit them to clients, following up on feedback and modifications until project completion.
- Support team members in providing top-notch client service.
- Collaborate with the business team for cost proposals and with the finance team to issue invoices according to client agreements.
- Maintain a systematic record of project information and ensure it's updated frequently.
- Compile project files with necessary details, references, and documentation.
Requirements:
- Must have experience working in creative agencies.
- Background and understanding of branding and graphic design.
- High customer service and communication skills.
- Bachelor's degree in Communications, Marketing, Business, New Media, or Public Relations.
- Proficiency in both Arabic and English languages.
-
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