
Administrative Support Officer
9 hours ago
**Job Description:**
As a key member of the Gulf Air Group Human Resources department, you will play a pivotal role in overseeing and managing the day-to-day operations of our HR team.
**Main Responsibilities:**
- Propose and implement HR policies, procedures, and programs that align with the organization's goals and objectives.
- Manage HR operations, including employee lifecycle processes and requests (salary certificate, reference letter, employment letter, etc.).
- Ensure accurate and timely HR data management and reporting, leveraging HR information systems or other relevant tools.
- Maintain up-to-date employee records within the system, covering educational certifications, valid identifications, dependent details, marriage certification, etc.
- Confirm Cabin Crew and Pilot leave requests and information is up to date through AIMS to streamline business operations.
- Certify the employee employment contract expiry information and renewal process is conducted on time and effectively.
- Oversee the issuance of joining, annual leave, and repatriation tickets for expatriate employees as per current Policy and Procedures.
- Review and approve HR Admin forms such as PTN (Personal Transfer Notification) requests, Promotion Letters, etc., for all staff.
- Review and clarify reporting line amendment requests within the organization.
- Approve employee ID Card requests and enrollment of card, Finger Print.
**Exit Formalities and Final Settlement:**
- Ensure all exit formalities are conducted, including completion and sign-off of the system deregistration, repatriation for expatriates, and clearance of Training Bonds.
- Ensure Company ID Cards, Airport Passes, and Medical Insurance Cards are returned.
- Capture and calculate the Final Settlement of the employee, obtaining necessary approvals/signatures for processing and completion of the employee's personal file.
**Shift Roaster and Pattern Management:**
- Create, ensure, and maintain the shift pattern in Oracle HRMS System.
- Oversee any technical or communication issues that may arise.
- Assign new joiners in the appropriate shift roaster.
- Review the Shift Allowance Reconciliation Report to ensure no gaps within the process.
**Point of Contact and Continuous Improvement:**
- Oversee and sign off on all promotion and pay progression requests processed on the necessary forms.
- Oversee all Employment Contract Renewals, ensuring accuracy and follow-up on signatures.
- Attend Employee Relation grievance matters to ensure compliance with laws and regulations.
- Continuously evaluate HR processes to enhance efficiency, effectiveness, and employee experience.
- Oversee adjustments of leave balances, OT, DOIL (Days Off In Lieu), Compassion Leave, Marriage Leave, Training Leave, Duty Travel, ATRS, etc.
**Requirements:**
- Bachelor's degree in Human Resources, Business Administration.
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