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Sales and Support Professional
2 weeks ago
The Customer Service Representative role is responsible for handling incoming and outgoing calls. This involves providing sales and customer service to clients, while maintaining a positive and professional tone.
This position requires an individual who is self-motivated and has high levels of energy and drive. The ideal candidate will have strong communication skills, with the ability to build rapport with customers over the phone.
The job entails answering all calls within a prompt timeframe, focusing on meeting the needs of customers, and providing solutions to their queries and requests. Additionally, it involves selling, up-selling, and cross-selling products and services, ensuring that customer requirements are clarified before the end of each call.
Required Skills and Qualifications- Minimum of high school certification
- Diploma and some form of work experience is preferred
- Strong communication skills
- Good selling skills
- Positive energy and teamwork ethos
- Excellent written and oral communication skills
- Strong English language proficiency
- Good understanding of services offered
- Highly computer literate, particularly in Microsoft Office Products
This role offers a typical working week of 40 hours, with rotating shifts that may occasionally include weekend and/or evening work. Normal working hours and flexible scheduling enable employees to balance work and personal life effectively.
Work ConditionsThis role requires a high level of physical and mental stamina, as well as excellent time management skills. Employees must be able to maintain a high level of focus and productivity throughout their shift, while also being adaptable to changing circumstances.