Operational Support Officer

Bank ABC seeks to recruit an Operational Support Officer in the Internal Control Unit of the Operational Support Department based in our Head Office, in Bahrain.

The Operational Support Officer will be responsible for to undertake designated activities within the department to ensure service standards are achieved and risks managed. Be responsible for carrying out a range of demanding clerical, reconciling, data administration and control / monitoring services and duties, in order to ensure timely delivery of a quality service to clients, other Bank ABC units and departments in line with agreed service standards.

Responsibilities of the role:

The job holder will be responsible for the following:

• As directed, support/undertake the timely and accurate delivery of all requested projects and initiatives ensuring these are within specification and budgeted cost
• Carry out a range of demanding clerical, data input, reconciliation, data administration and monitoring services, ensuring that the work is completed accurately, on time and in adherence to all specified Bank processes, procedures, standards and relevant external regulations.
• Ensure that the work processed by self and the team adheres to all specified Bank processes, procedures, standards, and relevant external requirements.
• Identify and suggest improvements to new and existing processes / procedures / systems.
• Maintain up-to-date awareness of market conditions, bank products and services to ensure that best practice is adopted where required.
• Participate in the evaluation and implementation of new or upgrades to existing IT systems, including the performance of robust user testing in accordance with bank standards.
• Provide back-up cover for other colleagues absent due to sickness, training, annual leave etc
• Provide business support during weekends, bank holidays and other times when the Bank would usually be closed in Bahrain, but markets are open in other parts of the world.
• Recommend and implement changes to the way in which the team operates to improve service quality and process efficiency
• Undertake duties at a similar or higher level as required.
• Undertake delivery of designated activities in order to provide an effective service to other departments/units in accordance with agreed service standards.
• When required support line management with the implementation of changes in own work area

Areas of Knowledge, Qualification and Experience

• A minimum of 5 years of in wholesale banking, with at least 3 years in a credit administration environment.
• 2-3 Years' experience in Risk Management, Reconciliations, SWIFT Administration or Internal Audit
• Bachelor's degree or qualification in the following fields Finance, Banking, Accounting, Business or Risk Management
• Basic Knowledge and understanding of relevant accounting standards for reconciliations and internal controls.
• Strong understanding of Wholesale, Treasury and / or Islamic Banking products, services and operations.
• Oral Communication: Uses clear, concise and jargon-free speech to explain products/services/procedures and resolve problems. Uses effective telephone manner with customer/colleagues.
• Written Communication: Produces written responses to enquiries using appropriate wording. Produces clear and accurate written material.
• Self / Work Organization: Knows how to prioritize tasks and diarize effectively to achieve deadlines. When appropriate co-ordinates and allocates tasks, ensuring full and effective use of resources available
• Keyboard / Software Applications: Has a thorough understanding of Microsoft Office software including Visio and systems appropriate to the role and can input and extract information to provide a variety of reports.
• Performance Review & Development: Knows and uses methods of collecting objective data to contribute towards the review process