B2B Technical Support Specialist

1 week ago

Manama, Manama, Bahrain Zain Full time 40,000 - 60,000 per year

About the Role

The B2B Technical Support Specialist will play a crucial role in ensuring the satisfaction of our enterprise customers and maintaining strong relationships by actively managing all aspects related to post-sales support for our B2B services and products. This role will involve proactive monitoring, incident handling, and maintaining robust customer relationships to guarantee satisfaction with our offerings.

What We Need From You

  • Serve as the central point of communication for enterprise customers and internal stakeholders, addressing post-sales support inquiries promptly and professionally.
  • Foster and maintain strong relationships with enterprise customers, ensuring their satisfaction with the offered B2B services and products.
  • Handle all post-sales activities specific to B2B services, including troubleshooting, problem resolution, incident reporting, issue tracking, fault restoration, and handling customer complaints.
  • Provide comprehensive support for the entire B2B product portfolio, including Dedicated Internet Access, Local and Global MPLS, Ethernet to the Business, Fixed Voice, Security Products, SD-WAN, and Wi-Fi Solutions.
  • Implement 24/7/365 monitoring of systems to proactively identify potential issues and ensure network health for enterprise customers.
  • Take the lead in restoring faults whenever possible, minimizing downtime for enterprise customers.
  • Effectively communicate work activities, updates, and resolutions to all relevant stakeholders.
  • Implement and uphold quality standards for all B2B services and products, ensuring compliance with service level agreements (SLAs) and enterprise customer expectations.
  • Conduct regular assessments and audits to ensure compliance with SLAs and quality standards specific to B2B services.
  • Develop new processes and coordinate interdepartmentally to fill any gaps in B2B service delivery.
  • Conduct awareness workshops for change processes and compliance tailored for B2B customers.
  • Maintain a history log for all events and activities related to enterprise customers.
  • Perform all other related duties as assigned by the department.

Skills and Knowledge

  • Strong knowledge of the telecommunications products and services listed, with expertise in troubleshooting and problem resolution.
  • Excellent communication and interpersonal skills

Qualifications and Experience

  • Bachelor's degree in a relevant field (e.g., Telecommunications, Information Technology).
  • Minimum 3-5 years of proven experience in a B2B customer support or technical support role, preferably within the telecommunications industry.

  • ZAIN1893 - B2B Technical Support Specialist

    4 weeks ago

    Manama, Manama, Bahrain Zain Bahrain Full time

    About The RoleThe B2B Technical Support Specialist will play a crucial role in ensuring the satisfaction of our enterprise customers and maintaining strong relationships by actively managing all aspects related to post-sales support for our B2B services and products. This role will involve proactive monitoring, incident handling, and maintaining robust...

  • B2B Support Professional

    1 week ago

    Manama, Manama, Bahrain beBeeTechnical Full time 25,000 - 35,000

    Key Technical Support RoleThe B2B Technical Support Specialist plays a crucial role in ensuring customer satisfaction and maintaining strong relationships by actively managing all aspects related to post-sales support for B2B services and products.Job ResponsibilitiesServe as the central point of communication for enterprise customers and internal...

  • Enterprise Technical Support Specialist

    2 weeks ago

    Manama, Manama, Bahrain beBeeTechnical Full time 80,000 - 120,000

    Job TitleA highly skilled technical support specialist is required to provide exceptional service to enterprise customers.Job DescriptionThis role will involve managing post-sales support for B2B services and products, ensuring customer satisfaction through proactive monitoring and prompt issue resolution. The successful candidate will be responsible for...

  • ZAIN1849 - B2B Operations Specialist

    2 weeks ago

    Manama, Manama, Bahrain Zain Bahrain Full time

    Join to apply for the ZAIN1849 - B2B Operations Specialist role at Zain BahrainJoin to apply for the ZAIN1849 - B2B Operations Specialist role at Zain BahrainAbout The RoleTo support in the management and administration of B2B operations, B2B solutions Service delivery and managed solutions including maintenance contract agreements, ensuring compliance and...

  • Technical Support Specialist

    2 weeks ago

    Manama, Manama, Bahrain beBeeHelpdesk Full time 6,000 - 12,000

    As a Technical Support Specialist, you will play a vital role in ensuring the smooth operation of our organization's IT systems.About the RoleWe are seeking an experienced and skilled individual to join our team as a Technical Support Specialist. In this role, you will be responsible for providing technical support and assistance to staff members, ensuring...

  • Strategic B2B Solutions Manager

    2 weeks ago

    Manama, Manama, Bahrain beBeeOperations Full time 90,000 - 120,000

    B2B Operations Specialist Role SummaryThe B2B Operations Specialist is responsible for supporting the management and administration of B2B operations, B2B solutions service delivery, and managed solutions. This includes maintenance contract agreements, ensuring compliance, and facilitating effective communication between stakeholders.Main...

  • Technical Systems Specialist

    1 week ago

    Manama, Manama, Bahrain beBeeSupport Full time 2,800 - 3,700

    Job Title: Technical Systems SpecialistJob Description:We are seeking a skilled and experienced Technical Systems Specialist to join our team. As a Technical Systems Specialist, you will be responsible for providing technical support to end-users within the organization.Your primary role will be to resolve IT-related issues and inquiries promptly to minimize...

  • IT Support Specialist

    1 week ago

    Manama, Manama, Bahrain VGA Holdings Full time 104,000 - 130,878 per year

    We are seeking a highly motivated and skilled IT Support Specialist to join our team. The ideal candidate will be a well-rounded professional with extensive knowledge of IT infrastructure, systems, and applications. This role is crucial for ensuring the smooth operation of our technology landscape by providing comprehensive support across various...

  • IT Support Specialist

    7 days ago

    Manama, Manama, Bahrain VGA Holdings Full time

    We are seeking a highly motivated and skilled IT Support Specialist to join our team. The ideal candidate will be a well-rounded professional with extensive knowledge of IT infrastructure, systems, and applications. This role is crucial for ensuring the smooth operation of our technology landscape by providing comprehensive support across various...

  • Technical Support Technician

    2 weeks ago

    Manama, Manama, Bahrain Gulf Future Business - GFB Full time

    We are seeking two experienced Technical Support Technicians to provide comprehensive IT support services for a prominent educational institution in Bahrain. The role will involve on-site technical support for faculty, staff, and student facilities, ensuring all devices and IT infrastructure are fully operational and secure. This position requires skilled...