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Account executive

1 month ago

Manama, Manama, Bahrain Lumofy | لوموفاي Full time
The Account Executive will play a pivotal role in converting qualified leads into loyal customers through meaningful engagement, tailored demonstrations, and strategic negotiations. This role is essential in driving revenue growth and maintaining long-term client satisfaction, from initial contact through to contract signing and handover to Client Success. Key Responsibilities:1. Client Engagement & Discovery: Lead meetings with SQLs to understand their challenges, goals, and expectations. Build rapport by actively listening and offering tailored solutions.2. Product Demonstrations: Deliver customized demos to address specific client needs. Use storytelling and real-use cases to showcase product value.3. Proposal & Negotiation Management: Prepare targeted proposals with clear solutions and pricing. Lead negotiations to secure mutually beneficial deals.4. Conversion & Deal Closure: Guide SQLs through the pipeline from SQO to closed-won deals. Track opportunities and resolve any objections efficiently.5. Handover Process & Internal Coordination: Collaborate with teams to finalize SLAs and streamline onboarding. Ensure smooth handover to Client Success while maintaining oversight.6. Relationship Management & Customer Retention: Cultivate long-term client relationships for future needs and upselling. Monitor satisfaction to ensure a positive post-sale experience and gain referrals.7. Continuous Feedback & Improvement Loop: Provide feedback to improve SQL quality for lead generation. Share client insights with content, product, and tech teams for future improvements. Key Performance Indicators (KPIs): SQL to SQO Conversions: Percentage of SQLs successfully converted into SQOs. Closed-Won Deals: Number of deals closed with signed contracts. Revenue Generation: Total revenue contributed to the company. Internal Feedback: Frequency and quality of feedback provided to the lead generation, content, and product teams. Client Satisfaction & Retention: Measured through NPS, CSAT scores, and repeat business. Behavioral Competencies: Effective Communication: Ability to convey information clearly and persuasively to clients and internal teams. Customer-Centric Mindset: Focus on understanding client needs and delivering value to enhance satisfaction and retention. Negotiation & Influence: Skilled in reaching win-win outcomes while handling objections professionally. Problem-Solving & Adaptability: Quickly adapt to changing situations and resolve challenges effectively during the sales process. Collaboration & Teamwork: Work seamlessly with cross-functional teams (e.g., product, customer success) to ensure client success. Technical Skills: CRM Proficiency: Expertise in using platforms like Salesforce, Hub Spot, or other CRMs to manage leads and track pipeline progress. Sales Forecasting & Reporting: Ability to analyze data to forecast sales performance and generate insightful reports. Product Demonstration Skills: Proficiency in delivering customized product demos tailored to client needs. Proposal Writing & Documentation: Skilled in drafting persuasive proposals and service level agreements (SLAs). Tech Tools & Platforms: Familiarity with online meeting tools (Zoom, MS Teams) and productivity software (Excel, Power Point). Qualifications & Skills Required: Experience: Minimum 3-5 years in sales or account management, Experience in selling software solutions or HR technology Education: Bachelor's degree in Business, Marketing, or a related field (or equivalent experience). Prior experience in Saa S or digital learning platforms. Sales, Account Management, and Client Relationship Management skills Ability to understand and articulate technical concepts to non-technical stakeholders Strong negotiation, excellent communication and presentation skills. Knowledge of talent management, workforce development, or HR practices
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