Customer Service

5 months ago


Manama, Bahrain Solid Vision Full time

**Customer Service Job Summary**

The customer service representative will be responsible for answering calls, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry that crosses your desk.

**Customer Service Duties and Responsibilities**
- Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
- Able to up-sell and cross-sell
- Able to generate sales leads from calls
- Ability to memorize, recall, or research answers quickly
- Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
- Ability to learn and follow all customer service procedures and policies
- Strive to meet and go above personal and team targets, goals, and quotas
- Aim for customer resolution and return
- Record, organize and file customer interactions and profile/account changes
- Able to address returns, refunds, and shipping tracking numbers

**Customer Service Requirements and Qualifications**
- With 2-5 years Related Working Experience on Customer Service and
- Previous experience in customer support, client services, sales, or a related field, With knowledge on Hotel and Restaurant Supplies Industry is an advantage
- Good in English Both Oral and Written Communication
- Excellent at communicating over the phone and handling phone systems
- Basic computer skills (Microsoft Office - Excel, Word & Outlook) and experience with tracking and recording call information, filing documents or updating customer profiles / accounts
- Able to concentrate on multiple problems at once
- Excellent time management and prioritization skills
- Ability to answer the phone, listen actively, relay information, and type basic information simultaneously
- Customer-focused for positive customer experience and resolution
- With Good Moral Character
- Preferably Transferable Iqama

Ability to Commute:

- Manama (required)

Ability to Relocate:

- Manama: Relocate before starting work (required)


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