Operation Officer

1 week ago


Manama, Bahrain Floward Full time

1. Overseeing the full process of order transaction from the stage of order confirmation till order delivery and to ensure customer experience is as smooth as possible.

2. Making sure that order cards are printed and sorted based on the required time slots.

3. Liaising with the different brands, florists and riders to make sure the order is complete and ready for delivery on time.

4. Relating to the above, it requires that the ops agent make sure to order all brand products ahead of time enabling the preparation of the order.

5. Making sure all order details are in place which include addresses, card messages, products etc...

6. Following up and working to solve tickets received from customer service relating to issues faced by customers such as late orders, missing items etc..

8. Call customers when required to answer specific requests or solve issues. Answer calls, WhatsApp and live chat messages when required.

9. Work with florists to make sure the products are arranged in a timely manner.

10. Work with drivers to make sure orders are delivered on time.



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