Sales Manager

5 months ago

Manama, Bahrain Wyndham Hotels & Resorts Full time

Ramada by Wyndham Manama City Centre is now seeking a Sales Manager to join our team in Bahrain.

**Job Summary**:
The Sales Manager is responsible to implement all sales activities and maximize business opportunities under the general guidance of DOSM. He/She will be responsible to generate new business, maintain existing client relationships, and increase sales revenue.

**Education & Experience**:

- Extensive knowledge of Bahrain market
- At least 2 years of progressive hotel sales experience
- Written and verbal Proficiency in English and Arabic
- Must have a valid driver’s license
- Ability to adapt and grow in a competitive environment
- Presentation Skills
- Prospecting Skills
- Creativity
- Sales Planning

**General Requirements**:

- Generating rooms and F&B Revenue through new leads
- Servicing existing business through management of account bases
- Developing and maintaining a regular pattern of sales calls, meeting with principals of a target market
- Monitoring existing business and inputs into sales strategy meetings to maximize business
- Growing existing business, establishing and pursuing leads, which will develop business
- Handles pre-blocking of rooms and special requirements.
- Prints and distributes monthly statistical reports based on: business origin, main source markets, follow up of room production per account/market.
- Maintains a complete file of reports for easy reference
- Processes and distributes all incoming and outgoing admin messages.
- Updates Guest History masters on individual preferences, complaints, etc.
- Maintains a file of each tour/convention group and reviews all data from the booking sheet.
- Checks for accuracy and completeness all reservations in the system to ensure that they reflect all the pertinent details.

**Fundamental Requirements**:

- Adheres to all Hotel policies and working procedures, as well as emergency procedures.
- Keeps updated on the systems and its operations.
- Keeps informed about the hotel’s organization, activities and promotions.
- Promptly, politely and accurately handles all telephone reservations according to corporate standards.
- Attends to guest requests in the best possible way.
- Keeps informed of the booking capacity of the system.
- Ensures that all special billing requirements have passed credit clearance and letters of authorization/vouchers are received prior to guest’s arrival.
- Upsell rooms whenever possible to maximize revenue
- Handles pre-blocking of rooms and special requirements.
- Prints and distributes monthly statistical reports based on: business origin, main source markets, follow up of room production per account/market.
- Maintains a complete file of reports for easy reference
- Processes and distributes all incoming and outgoing admin messages.
- Ensures that group arrivals are linked to the correct travel agency or company master, if any.
- Closely monitors individual reservations of convention blocks based on reports and enforces cut-off controls.
- Maintains systematic files of reservation records and other office correspondence.
- Maintains orderliness and cleanliness in the work/lounge area.
- Attends monthly departmental meetings.
- Performs other duties as may be assigned by management from time to time.
- MICE -Group quotations, plan event from start to finish according to requirements, coordinate all operations, ensure event is completed smoothly and step up to resolve any problems that might occur.

**COMPANY OVERVIEW**:
Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,100 hotels across over 95 countries on six continents. Through our network of more than 836,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.

**Job Location**: Ramada Manama City Center, Building 3236, Road 4654, Block 346, Al Seef District, Manama, N/A N/A
Employment Status: Full-time

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