Operations Specialist
2 months ago
**Job Objective**:
To support all activities in the operations department, focusing on reconciliation, vendor management, payments, financial support, card operations, data analysis, management reporting, and handling scheme disputes for stc Pay Bahrain.
**Job Specifications**:
**Reconciliation**: Perform daily and monthly reconciliations of transactions, ensuring accurate record-keeping and timely resolution of discrepancies.
**Vendor Management**: Manage relationships with vendors and service providers, ensuring service levels are met and contracts are adhered to.
**Payments Operations**: Monitor the processing of payments, including customer transactions, inter-bank transfers, and settlements.
**Support in Finance Operations**: Collaborate with the finance team to support accounting and financial reporting functions.
**Card Operations**: Assist in card issuance, transaction monitoring, and support processes, ensuring compliance with regulations.
**Analysis & Reporting**: Prepare and present management reports, highlighting key operational metrics, trends, and performance indicators.
**Scheme Disputes**: Handle and resolve scheme-related disputes, coordinating with relevant stakeholders and maintaining compliance with network rules.
**Process Improvement**: Identify and implement process improvements to enhance operational efficiency and reduce costs.
**Project Support**: Assist in operational projects and system enhancements, ensuring effective implementation and adherence to business requirements.
**Compliance & Risk Management**: Ensure all operations are compliant with regulatory requirements and internal policies.
**Qualification & Experience**:
Bachelor's degree in Business, Finance, or a related field from a recognized university.
Minimum of 3-5 years of experience in operations within the banking or financial services industry, preferably in a digital wallet or payments environment.
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