IT Support Specialist

7 months ago


Manama, Bahrain Nexcel Computer Solutions Full time

Location: Manama

**Job Description**:
Roles and Responsibilities:

- Receive and log inquiries reported through the Help Desk phone number.
- Provide support and troubleshoot user community in using MIS systems and address basic issues.
- Forward logs to the competent authority for further resolution.
- Follow up to completion of and finalize logs with the competent authority.
- Keep users informed of updates, known errors, new facilities, or any IT-related changes affecting their working environment through circulates and notices.
- Register all logs related to Technical Support.
- Submit regular reports about logs and support activities.
- Perform other duties and related tasks as required from time to time.

Educational Qualifications & Certifications:

- National Diploma in Computer Science or Computer Engineering.
- Certification in A+, N+, MCDST, and MOUS are preferable.

**Experience**:

- Minimum 3 years of progressive experience in helpdesk or technical support.

Skills Required:

- Good communication skills.
- Must be fluent in English (speaking, reading, and writing) and preferably Arabic.

Job Category: Information Technology Job Type: Full Time Job Location: Manama

**Salary**: BD500.000 - BD700.000 per month

Ability to Commute:

- Manama (preferred)

Ability to Relocate:

- Manama: Relocate with an employer provided relocation package (required)


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